Herake Casino has been messing with my withdrawal
Thread starter WilliamTheTenacious Start date 10/16/2024 06:23:07 am
Hello, dear Casinos In Canada administration! I am in complete despair and do not know where else to turn. Herake Casino has been messing with my withdrawal for the third week already! I won 2000 Canadian dollars 20 days ago, went through all this damn verification, sent them a bunch of documents, and what in the end? NOTHING! They feed me "breakfasts", say that "the process is in progress", but the money still does not come! I have already written to the support service and called them - all in vain. Do they think I am some kind of idiot? I honestly won this money, followed all their rules, and now they just ignore me. This is just robbery in broad daylight! Please help me deal with these scammers. I am ready to provide all the necessary evidence and details. Thank you in advance for your help!
Hello. We understand your concerns and are ready to help you sort out the situation with the withdrawal of funds from Herake Casino. First, we will need additional information. Please send the following data in a private message: 1. Your login to Herake Casino 2. Withdrawal request date 3. Screenshots of correspondence with the casino support service (if any) Once we receive this information, we will initiate an investigation and contact Herake Casino to find out the reasons for the delay.
The investigation usually takes between 3 and 7 business days, depending on the complexity of the situation and the speed of the casino's response. If the casino does not respond to us within 5 business days, we will take additional measures, including possibly blacklisting Herake and lowering their rating on our site.
We have an update on your case. We have received a response from Herake Casino. According to their information, the delay in withdrawal was due to additional security checks due to the large amount of winnings. They confirmed that all checks have been completed successfully and the funds should be in your account within the next 24-48 hours. Please let us know when you receive the money. If the funds have not arrived within 48 hours, we will immediately reopen the investigation and take more rigorous measures.
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