Greetings, dear CasinosInCanada administration. I would like to contact you with a complaint about the online casino Barbados Casino. I registered on this site about a month ago and until recently everything was fine. However, in the last two weeks I have encountered serious problems, which, unfortunately, I cannot solve myself. The main problem is the inability to withdraw funds. In particular, we are talking about the amount of 1500 CAD, which I tried to withdraw on July 5, 2024. First, I received a notification about the need to undergo additional verification, which I did by sending all the necessary documents. Then endless red tape began: the casino constantly asked for new documents that I had already provided, or their support simply did not respond to my emails. My last attempt to contact support was on July 15, 2024, but there is still no response. I feel cheated and disappointed. I ask for your assistance in resolving this issue.

Hello. Thank you for your message. We are very sorry to hear about your situation with Barbados Casino. In order for us to assist you in resolving this issue, please provide your login or email address registered with the casino. Also, if possible, please attach screenshots of your correspondence with support and any documents confirming your withdrawal attempts and verification. You can send this information via private messages to maintain confidentiality. Sincerely, the CasinosInCanada team.

Thank you for your prompt response. I sent you all the screenshots and documents in private messages.

Hello We have received your information and are starting the investigation. Our specialist will contact the representatives of Barbados Casino and try to find out all the circumstances of your situation. We will keep you informed of all stages of the investigation. Please wait a few days for the first results. Sincerely, the CasinosInCanada team.

Hello We have contacted Barbados Casino and have received a response from them. Your case is currently being reviewed by their verification department and they promise to speed up the process. According to them, they are checking the additional information you have provided. We will monitor the situation and inform you of any changes. Sincerely, the CasinosInCanada team.

Thank you for your help. I hope the issue will be resolved soon, as the wait has been too long.

Hello We have received an update from Barbados Casino. They have confirmed that your verification has been completed successfully and your withdrawal will be processed within 48 hours. Please let us know if the funds have arrived in your account or if there are any further issues. Sincerely, the CasinosInCanada team.

Great news! Thanks for your help. I'll be sure to let you know as soon as the funds arrive in my account.

Hello We are pleased to inform you that the issue with Barbados Casino has been successfully resolved. Your funds should have arrived in your account. We thank you for your patience and cooperation. If you have any other questions or concerns, please do not hesitate to contact us. Sincerely, the CasinosInCanada team.

The funds have arrived to the account. Thank you very much for your help! I hope such problems will not arise again.

Hello Glad to hear the issue is resolved. If you have any other questions or need help in the future, please feel free to contact us. We wish you good luck and enjoyable gaming in trusted casinos. Sincerely, the CasinosInCanada team.