Hi guys from CasinosInCanada ! How are you? Hope you are doing great! I am not so good and I need your help. Anyway, this is the situation with Gamix casino . I have been playing there for a month now, everything was cool, but then something happened with the bonus and I am in shock. So, here's what happened: On July 15th, I deposited $200 and got a 100% welcome bonus + 50 free spins . I was like, "Wow, this is awesome !" I started playing, everything was fine, I won a little, I lost a little - the usual. But when it came to wagering the bonus, that's when the fun began! It turns out that in their rules, which are written in small print somewhere on page 50 (okay, I'm exaggerating, but you get the idea), there is a clause that if you play slots with an RTP higher than 97%, then the bets are not counted for wagering! And I, naive, was spinning mainly on my favorite slot with an RTP of 97.5%. And now they tell me that I broke the rules and the bonus is canceled! Guys, this is crazy! I didn't do it on purpose, I just played as usual. Besides, why couldn't they have warned about this right away when receiving the bonus? Or at least noted in the game itself that it is not suitable for wagering? I feel cheated, like I fell into some kind of trap. Can you help me figure this out? Maybe I don't understand something, or is Gamix really up to some kind of dishonest scheme with bonuses? I'd be grateful for any help!

Hello. Thank you for contacting our service. We understand your disappointment with the situation with the bonus at the Gamix casino and will try to help you figure it out. First, we need to review the terms of the Gamix bonus program and check how clearly they state the wagering rules. Please provide the following information: 1. Login or email linked to your casino account 2. Gamix support on this issue, if possible You can send this data in private messages. After receiving the information, we will conduct a thorough analysis of the situation and contact the Gamix casino to clarify the details.

Thanks for the quick response! I just PM'd . Honestly, I feel like a sucker. Like, yeah, I found these rules on their site now, but they're really buried so deep that you'd have to be a detective to dig them up. You know what else is offensive? I was a real fan of Gamix . I told all my friends what a cool casino it was. And then such a bummer... I feel betrayed, you know? As if they lured me with candy and then took it away. P.s. Sorry for whining, I'm just fed up .

We understand your feelings and thank you for the information you provided. Let's look into the situation. We have reviewed the materials you provided and have found the following: 1. The bonus conditions do contain a clause about restrictions on RTP slots 2. In your betting history, most of the games are played on slots with a high return percentage. We are currently awaiting a response from Gamix . As soon as we receive the information, we will inform you immediately.

I will wait for news from you regarding Gamix's response .

We have received a response from the Gamix casino . Unfortunately, the news is not the most positive. The casino insists that the rules were available on their website and you, as a player, are responsible for studying them before accepting the bonus. Unfortunately, in your particular case they refused to restore the bonus or compensate for the losses, citing existing rules.

I think I'm done with Gamix . I don't want to deal with a casino that doesn't accommodate players even in situations like this.

Thank you for your understanding. We are glad that we could help clarify the situation.