restoring access to my account

Start date

178
#20821

Hello, CasinosInCanada team I want to leave a complaint about Barz Casino. I encountered a number of problems that create serious doubts about the honesty and reliability of this casino. First, account verification. I registered on the site on June 1, 2024, made my first deposit and started playing. On June 20, I requested a withdrawal of 800 CAD. I was asked to go through verification, which is quite normal. I sent all the necessary documents, including my passport and bank statement. At this point, the problems began. Every few days, the casino asked for new documents or claimed that the previous copies were of poor quality. This continued until July 10, when my account was blocked without explanation. Secondly, the support service. I wrote to them many times asking for clarification of the situation. I received only template answers or no answer at all. The last time I tried to contact them was on July 15, but again silence. I ask for your assistance in resolving these problems and restoring access to my account. Best regards, Laura.

#20822

Hello, Laura. Thank you for your message. We are sorry to hear about the difficulties you are having with Barz. Casino . To help you resolve this situation, we will need your login or email address registered with the casino. Also, if you have screenshots of correspondence with support or documents confirming your attempts to verify and block your account, please send them in private messages. Sincerely, the CasinosInCanada team.

#20823

Thank you for your reply. I sent you login, screenshots and documents in private messages. I hope for a prompt solution.

#20824

Hello, Laura. We have received your information and are starting our investigation. We will contact Barz representatives Casino and will try to find out all the circumstances of your case. We will keep you informed of all stages of the investigation. Please wait a few days for the first results. Sincerely, the CasinosInCanada team.

#20882

Hello, Laura. We contacted Barz Casino and received a preliminary response from them. They claim that your documents did not meet their requirements, which is why the process was delayed. However, they promise to review your case as a matter of priority. We will monitor the developments and inform you of any changes. Sincerely, the CasinosInCanada team.

#20884

Thank you for your help. Too much time and nerves have already been spent on this situation. I hope for a quick solution.

#20885

Hello, Laura. Update from Barz Casino : They have reviewed your documents and confirmed that everything is in order. Your account should be unblocked within the next 24 hours and you will be able to complete the withdrawal process. Please let us know if there are any further issues. Sincerely, the CasinosInCanada team.

#20888

Thanks for the info. I'll let you know as soon as the account is unblocked, and I can withdraw funds.

#20894

Hello, Laura. We are pleased to inform you that your account has been unblocked and withdrawals should be available. Please confirm that everything is ok and the funds have arrived to your account. Sincerely, the CasinosInCanada team.

#20900

The account is indeed unblocked and I was able to request a withdrawal. I hope everything will be fine now. Thanks for your help.

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