I ask you to help me understand the situation and influence KingAmo

Hello! I am in complete despair because of KingAmo casino. I have been trying to withdraw my winnings of 500 dollars for two weeks now, but I keep running into new obstacles! At first they demanded additional documents for verification, although I had already gone through this procedure during registration. Then some kind of confusion with "geolocation verification" began. I provided everything they asked for, but they continue to drag out time! Every time I contact their support, they promise to solve the problem "within 24 hours", but nothing changes. I analyzed their terms and conditions - nowhere does it say that withdrawals can take so long. It seems that KingAmo is deliberately delaying the process. Maybe they have liquidity issues? Or is this a standard practice of deceiving players? Either way, this is unacceptable! I ask you to help me understand the situation and influence KingAmo. I am ready to provide all the necessary evidence and details. I hope for your help in solving this problem!

Hello. Thank you for contacting CasinosInCanada. We understand your concerns and are here to help you resolve the situation with KingAmo. We will need some additional information first. Please send us the following information via private message: 1. Your login in KingAmo 2. Screenshots of correspondence with the casino support service Once we receive this information, we will begin an investigation and contact KingAmo representatives.

Of course, I sent everything in a personal message. I hope you can really help, and not feed me with promises, as KingAmo does!

Thank you for your promptness. We have received your data and are starting to work on your request. Please give us 2-3 business days to conduct an investigation and negotiate with KingAmo. We will definitely keep you informed of all news.

Okay, I'll wait.

Hello, we have news on your case. We contacted KingAmo management and conducted a detailed analysis of the situation. The following was revealed: 1. The delay was indeed unjustified. KingAmo acknowledged their error in processing your withdrawal request. 2. The issue was caused by a glitch in their verification system that affected a small number of users. 3. KingAmo apologized and promised to make the payment within 24 hours. We will monitor KingAmo's commitments. Please let us know when you receive your funds.

Thanks for the work. But I will believe in all this only when I see money in my account.

We understand your doubts.

I'll let you know as soon as anything changes.

I can't believe it, but the money actually arrived! All 500! Thank you so much for your help! Without you, I would probably still be trying to reach out to their support.

We are very glad that we were able to help you! Thank you for letting us know about the positive resolution of the situation.