I would like to complain about Tournaverse Casino

Hello. I would like to complain about Tournaverse Casino. I recently had a problem with withdrawing funds. I have been playing at this casino for several months and have never encountered such difficulties, so it is especially offensive. On July 10, 2024, I submitted a request to withdraw my $500. Usually, the process takes no more than 48 hours, but this time, everything went wrong. It's been 8 days and the money hasn't arrived in my account yet. Tournaverse support initially said they were checking, then simply stopped responding to my messages. I provided all the necessary documents for verification at the beginning of my game, and I don't understand why such problems have arisen now. Tournaverse account is registered to email : BatManJA @ outlook . com . I am attaching screenshots of the correspondence with support, where you can see that they first promised to look into it, and then simply ignored my messages.

Hello Thank you for your message. First, please send us screenshots of your support conversations and your personal account via private messages so that we can thoroughly review your complaint. Sincerely, The CasinosInCanada Team

sent

Thank you. We have received your materials. We will now begin an investigation and contact Tournaverse Casino representatives to clarify the situation. This may take some time, but we will keep you updated. Sincerely, The CasinosInCanada Team

Hello! We contacted Tournaverse Casino and received a response from them. They confirmed that your withdrawal request is under review due to a suspected violation of the casino's terms and conditions. They claim that their system has detected abnormal activity on your account. We have asked them for more detailed explanations and evidence to verify the validity of their claims. As soon as we receive additional information, we will inform you immediately. Sincerely, The CasinosInCanada Team

Anomalous activity? Can I know what kind of anomalous activity was detected? I believe this is an attempt to simply not pay out the winnings.

We are working to obtain all the necessary details. Sincerely, The CasinosInCanada Team

Tournaverse Casino has provided us with their evidence. They claim that numerous small bets have been made from your account, which violates their bonus terms and conditions. However, we also found that their terms and conditions are not clear enough about these rules, which can cause confusion. We insist that the casino reconsider its decision. They have agreed to re-examine your case and have promised to speed up the process. We will keep you informed of the results. Sincerely, The CasinosInCanada Team

This is simply unfair. I have never heard of such rules and have always played fair. If they do change their mind, it will be right. Please keep me informed.

We have good news. Tournaverse Casino has re-examined and agreed that their initial decision was wrong. They claim that your withdrawal request has been re-approved and the funds will be credited to your account within 48 hours. Please let us know when you receive the money. Sincerely, The CasinosInCanada Team

Thank you very much for your help! I hope the money will arrive soon. I will inform you as soon as it arrives.