Oh my friend, welcome to the waiting club! Unfortunately, delays in payments are a fairly common practice. If they take a long time, you can write a complaint here on the website, they can help.
First, check whether you have fulfilled all the conditions for withdrawing funds. Sometimes the problem lies in a discrepancy with the casino rules or incomplete verification.
What are you writing here? Do you work at a casino? They are detaining him because they are waiting for him to go and lose everything. My advice to you is to write a complaint against them here and that’s it, they will drag it on until you and all the money are poured back in!
Also, always read reviews before you start playing at a new casino. If they have systematic problems with payments, they usually write about it on the Internet.