Mr.Bet is holding funds

Been waiting 8 days for my withdrawal process to start and nothing yet. No verification request or withdrawal process initiated emails. Everytime I reach out to the online chat it's the same generic response its like I'm talking to a robot or AI and to wait 48 hours even though I've already waited 8 days and they can't explain to me why when I ask them why I should wait 48 hours when I already waited 8 days. It's a large sum and I am not getting any answers.