GamblerTester

I recently had a very disappointing experience with Lemon Casino, a site I’d initially chosen for its varied game selection. However, as my experience unfolded, it became clear that any positive features were overshadowed by Lemon Casino’s opportunistic and unfair practices. Here’s an overview of what I faced: Pros: Game Selection: Lemon Casino has a solid selection of games across different genres, it’s one of the few positives I can say about my time there. Cons: Worse Casino Ever: They confiscated my funds because my last name was wrong, even though I sent them my legal documents. They blocked my account and emails. I opened a complaint, and they used their terms to hide their opportunistic way of avoiding paying players. Be careful when you register in that casino! Better stay away from them, they are not honest at all. Unfair and Opportunistic Account Handling: After a minor discrepancy in my registration details (simply adding a nickname to my first name), the casino blocked my account and confiscated my funds. Although I provided all required documents and attempted multiple times to resolve the issue, the casino was completely unwilling to accept any clarification or corrections. This issue, which could have been easily resolved, was instead used as an excuse for them to permanently seize my winnings. Even through Casino Guru’s assistance, Lemon Casino stuck firmly to their stance without showing any flexibility or regard for fairness. Unilateral and Rigid Customer Service Decisions: Customer service at Lemon Casino was robotic, rigid, and unhelpful, with no option for back-and-forth discussion. They quickly made unilateral decisions, citing their Terms & Conditions as a shield to justify any unfavorable actions. There was no sense of negotiation or willingness to listen to a player’s perspective. No Live Chat Available: A lack of live chat support was a significant inconvenience. Communication only took place via email, with long response times and often unhelpful replies. This limited my ability to quickly resolve any issues or even discuss options directly, which added to the frustration. Difficult-to-Find Games: Even though the game selection is broad, navigating through it was surprisingly challenging. The layout made it hard to find specific games, which was disappointing for a casino of this size. Having a strong game selection loses its appeal when it’s difficult to access the games. Tricky License and Lack of Player Protections: Lemon Casino operates under a Curacao license, which unfortunately offers limited protections for players. After escalating my complaint through Curacao's system, I realized that players have almost no recourse, as Curacao licensing allows private entities to handle disputes independently. This loophole leaves players without fair options and makes the casino’s unilateral decisions practically irreversible. Ultimately, my experience with Lemon Casino was frustrating and disappointing. Despite their decent game selection, their exploitative practices, lack of support, and unfriendly user experience left me feeling taken advantage of and unprotected. For any player considering this casino, I urge you to proceed with caution—there’s a high chance you may find yourself in a similar situation with little recourse.