Mariotoyo

I played and lost $15,000 over 2-Days. I followed the directives and enquired with Customer Service for a Bonus. They informed me that I am a “VALUED VIP MEMBER” meaning that I have to escalate my request to the VIP MANAGER, who by the way is fantastic. But the VIP MANAGER is away until the New Year. Then I debated and argued my point, and explained to that “Customer Service” person, that all I was asking for was worth $100… After LOSING $15,000… As you can imagine, the conversation degenerated extremely fast. When we are in the action, we don’t need to directed to a person without decision power.