Hello, Casinos In Canada team. I am reaching out to you with quite a complicated situation that has arisen at the FatBoss online casino. My experience started quite normally, but now I am facing a number of problems that are seriously concerning me. Two months ago, I registered at FatBoss and made a significant deposit. The initial period was successful, and I won around $1500. Following the casino rules, I decided to withdraw part of the winnings, which amounted to $900. This happened on April 10. I was informed that the payout would occur within 3-5 business days, however, the funds were never transferred. Since then, I have repeatedly contacted customer support, but have only received generic responses about the delay. Have there been similar cases with other users? Could the problems be related to the chosen withdrawal method (PayPal)? What steps can I take to expedite the process? Is it worth trying to contact regulators, or is it better to wait? My login at the casino is RoyalFlush88.

Hello. Thank you for your inquiry and detailed description of the problem. We understand your concern and will immediately begin investigating your case with FatBoss. We will contact the casino to clarify the details of your withdrawal request and find out about possible reasons for the delays. It would also be helpful for us to receive screenshots of your correspondence with the casino support and confirmation of the withdrawal request.

I have sent all the necessary documents and screenshots of the correspondence with support in private messages. I hope this will help expedite the resolution of the issue. How long can your investigation take? Do you have the authority to influence the casino's decisions?

We have received your documents and have started the investigation. Typically, our investigation takes from several days to a week, depending on the speed of the casino's response. We will try to expedite the process and achieve a positive outcome. Our ability to influence the casino is limited, but we usually reach an agreement, especially if there are clear violations of terms.

We have contacted FatBoss management and discussed your situation. They acknowledged that there was an error in their payment processing system, which led to the delay. They assured us that your payment would be made within the next 24-48 hours. Additionally, they apologized for the inconvenience caused and promised to add a $100 bonus to your account as compensation.

Thank you for your assistance. I really appreciate your work and hope that everything will be resolved now. I will wait for the payment and inform you once I receive the money.

I am pleased to report that the money has been credited to my PayPal account, including the bonus. Many thanks for your help. You have done an excellent job in helping to resolve this issue.

We are glad that we could help and that your problem has been successfully resolved. If you have any other questions or issues, we are always here to assist.