Spin Casino is a SCAM...won't pay out winnings

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322
#4610

Been playing Spin Casino for a little while now and my experience has turned into complete frustration. Back in February I won $600 so I made a withdrawal request. My request was put on hold and I was asked to verify my details (ID, address, ect) I sent in all the requested documentation, got a message saying my details have been verified and one day later received my payment...all good. Two weeks ago I won $800 so I made a withdrawal request, got a message saying it was successful. Waited 5 days for them to turn around and reverse my request back into my casino account instead of paying me. I was confused and thought maybe I made a mistake somewhere so I made another withdrawal request this time for $700. Got a message saying withdrawal request was successful. Waited another few days for them to ask me to verify my details again. So I sent in the exact same documentation that was approved and verified back in February. One day later they turn around and reverse my withdrawal back into my casino account AGAIN (with no explanation). I've sent numerous emails, contacted support, tried to talk to live chat (that's a joke within itself) and no one will tell me why they keep doing this and won't pay me my winnings. So maybe I'm a sucker for punishment but decided to try again and made another withdrawal request for $700 yesterday, this evening I received a message saying my withdrawal request was successful. So now I sit and wait to see how many days it takes them this time to NOT pay me again. DO NOT PLAY SPIN CASINO. SUCH A SCAM. Customer support is a joke. No problem taking your money, but now they have a problem paying money out with zero explanation. (I know it's not a lot of money to some but when you're being scammed out of it.... it's infuriating)

#4634

Hello friend, sorry for the late reply. This casino has a reduced RTP, so it is on our blacklist. But I'll try to help you. Do you have screenshots? Please post screenshots. And send me the whatsapp number, I'll write an article about it. Thanks!

#21611

I've been experiencing the same issues with withdrawal. I've grown so frustrated I don't know whether I should continue to try and withdraw or if I should just give up now and move on I want 8100 I'm spend now and had withdrawn at that amount. I received an email requesting verification of identification so I submitted my identification and address information. I then received an email back from spincasino saying that they have received my information and I am now a verified spin palace player I may go ahead and play. I asked them why it says spin palace they assured me that was the full name of the website spin palace casino. I've been checked my status of my withdrawal and now it is at processing. I began my withdrawal on January 25th it is now February 3rd and I still have not received anything not even any help chat support assured me that my withdrawal has been moved to be rushed for withdraw into my account however I still wait every time now that I try to go and start a live chat I wait the somewhat 20 people ahead of me I then become the next person in line and then the chat ends with no resolution not even a single comment from support but yet the chat has ended. I will include some photos I also downloaded most of the important chats for later review if needed.





#21653

Victoria Preston wrote Monday 3rd of February

I've been experiencing the same issues with withdrawal. I've grown so frustrated I don't know whether I should continue to try and withdraw or if I should just give up now and move on I want 8100 I'm spend now and had withdrawn at that amount. I received an email requesting verification of identification so I submitted my identification and address information. I then received an email back from spincasino saying that they have received my information and I am now a verified spin palace player I may go ahead and play. I asked them why it says spin palace they assured me that was the full name of the website spin palace casino. I've been checked my status of my withdrawal and now it is at processing. I began my withdrawal on January 25th it is now February 3rd and I still have not received anything not even any help chat support assured me that my withdrawal has been moved to be rushed for withdraw into my account however I still wait every time now that I try to go and start a live chat I wait the somewhat 20 people ahead of me I then become the next person in line and then the chat ends with no resolution not even a single comment from support but yet the chat has ended. I will include some photos I also downloaded most of the important chats for later review if needed.

Hello friend) you need to create a separate complaint. But let me help you here, send me the whatsapp number in international format in a personal message. What mailbox is your casino account registered to?

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