I want to share my thoughts

Greetings, esteemed CasinosInCanada service! I want to share my thoughts with you regarding the operation of the online casino Infinity and draw your attention to some troubling aspects. I have been an active player at this casino for the past 6 months. During this time, I have made deposits totaling around $3,000 and mainly played slots. At first, everything went quite smoothly, but in the last few weeks, I began to notice certain oddities. It feels like the game algorithms have been tweaked against the players. The frequency of winning combinations has noticeably decreased, and bonus rounds occur much less frequently. After analyzing the history of my bets and results, I have come to the conclusion that such drastic changes cannot be random. It seems that Infinity is intentionally manipulating the game settings to minimize payouts to players. Furthermore, I found a clause in the casino's rules stating that the administration reserves the right to change the game's return-to-player (RTP) percentage without prior notice to players. I consider this provision extremely unfair and infringing on the rights of users. I tried to contact Infinity's support service to clarify the situation, but I did not receive clear explanations. They only refer to the fact that all games are certified and undergo regular fairness checks. In light of the above, I request that you conduct an independent investigation into the activities of this casino and verify my suspicions. I am confident that I am not the only player who has encountered such problems at Infinity.

Hello! Thank you for your inquiry. We take such complaints very seriously and will conduct a thorough investigation into the operation of Infinity. We will inform you of the investigation results within a few days. If the facts of manipulation or player rights violations are confirmed, we will take decisive action, up to blacklisting Infinity. The information will also appear on the casino's page on our website: https://casinosincanada.com/casinos/casino-infinity/

Once again, thank you for your assistance and resolute attitude. It's comforting to know that there are organizations willing to defend players' rights and fight against unfair operators. I will eagerly await the results of your investigation.

Good day. We have conducted the investigation and found a significant decrease in RTP in almost all tested slots, confirming your concerns about manipulations not in favor of players. You can find a detailed response on the page: https://casinosincanada.com/casinos/casino-infinity/#rtp_blocks In light of this, we are placing the Infinity casino on the blacklist and do not recommend players to visit it. Thank you for your inquiry!

Great! Thank you for your work.