A serious issue I encountered at the online casino JustWOW

Start date

110
#4695

Hello, team Casinos In Canada. I'm reaching out to you regarding a serious issue I encountered at the online casino JustWOW. On April 4th, I registered and made a deposit of $1,000 to participate in several slot games. During the day, I managed to win $2,539, after which I requested a withdrawal via PayPal. However, my withdrawal request was rejected without explanation, and my account was suddenly frozen. When attempting to contact customer support, I failed to receive a clear answer regarding the reasons for these actions. The documents provided for verification were approved upon registration, and all casino terms were complied with. I seek your assistance in resolving this issue.

#4696

Hello! Thank you for reaching out and providing a detailed description of your situation. We understand your concern and will begin investigating your case with JustWOW. Initially, we will contact the casino to obtain information about the reasons for freezing your account and denying the withdrawal. This may take some time, but we will try to expedite the process as much as possible. Please provide us with your username and email via private messages, as well as any additional documents or correspondence that may assist in the investigation.

paid 50 USD
our debt 480 USD
#4698

Thank you for the quick response. I am attaching copies of all documents provided to the casino during the verification process, as well as correspondence with customer support, where they did not provide specific information about the reasons for blocking my account. I hope this will help expedite the investigation and assist in restoring access to my account and funds.

#4717

We have received your additional information and have already contacted JustWOW. The casino claims that the account freeze occurred due to suspicion of manipulative actions in games, which violates their terms of use. However, they did not provide specific evidence of such actions. We have requested more detailed information from the casino and are awaiting their response.

paid 50 USD
our debt 480 USD
#4719

What nonsense. All my actions at the casino were within the provided rules and conditions. Please continue to pressure the casino to provide evidence or unblock my account. This is a very stressful situation for me, as I acted in full compliance with the rules.

#4721

We have received an update from JustWOW. After a thorough review of your case and the documents provided, the casino acknowledged that there was an error in their automated suspicious activity detection system. They apologized for the inconvenience caused and stated that your account will be unblocked, and the requested funds will be paid out within the next 24 hours.

paid 50 USD
our debt 480 USD

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