Smokace
Thread starter Hannk79 Start date 08/12/2024 02:29:01 pm
After accumulating winnings of €33,000, I asked the casino to suspend my gaming activity so as not to lose my winnings. I sent an email to support as per section 4 of their terms and conditions asking them to block my gaming activity allowing me to make new withdrawals. They denied my request claiming that with an active balance and/or pending withdrawals they do not allow the closure/blocking or self-exclusion of the account. The next day I lost everything!
Mike Collins wrote Tuesday 13th of August
Do you have any screenshots? Usually in such cases, I give the login / password from the casino to my wife... And I'm waiting for the payment...
Their answer. They do not accept the suspension of the game account because I have a residual balance. No player protection to protect their winnings because they refuse to self-exclude me from gaming activity while having an active balance! Eventually they achieved their fraudulent goal and I lost everything. About 33000€

https://casinosincanada.com/casinos/smokace/ I added the casino to the blacklist. A friend of a casino with a Curacao license has the right not to block an account with a balance. Of course, I will write to the casino representative that their casino has been added to the blacklist, but I will most likely be sent. Until the casino responds, your casino will be blacklisted.

Hannk79 wrote Wednesday 4th of September
Mike Collins wrote Tuesday 13th of August
Do you have any screenshots? Usually in such cases, I give the login / password from the casino to my wife... And I'm waiting for the payment...
Their answer. They do not accept the suspension of the game account because I have a residual balance. No player protection to protect their winnings because they refuse to self-exclude me from gaming activity while having an active balance! Eventually they achieved their fraudulent goal and I lost everything. About 33000€
I advise you not to play at all, since you can't control yourself. Or choose a casino where you can set a limit on loss, but there are few such casinos. Personally, after winning, I gave the login and password from the casino to my wife.
Mike Collins wrote Wednesday 4th of September
Hannk79 wrote Wednesday 4th of September
Mike Collins wrote Tuesday 13th of August
Do you have any screenshots? Usually in such cases, I give the login / password from the casino to my wife... And I'm waiting for the payment...
Their answer. They do not accept the suspension of the game account because I have a residual balance. No player protection to protect their winnings because they refuse to self-exclude me from gaming activity while having an active balance! Eventually they achieved their fraudulent goal and I lost everything. About 33000€
I advise you not to play at all, since you can't control yourself. Or choose a casino where you can set a limit on loss, but there are few such casinos. Personally, after winning, I gave the login and password from the casino to my wife.
You warned me but the facts had already happened. I believe it is unfair for a casino not to be able to offer a player the opportunity to protect their winnings by self-excluding from the game. Furthermore, in their terms and conditions it is written that you can request a break from the game but they denied it to me because I had an active balance. It was clear that the casino wanted to make me lose everything because I couldn't even ask for withdrawals since they had invented an analysis of my gaming session at the provider.This analysis would last 14 days and during that time I was not allowed to draw blood.

New post