I'm just in shock!

Start date

287
#20287

Hey, admins! Do you even know what the fuck is going on in this damn Fortune? Panda ?! I'm just in shock! These bastards banned my account right after a big win! 10 grand, fucking bucks ! And that's it, the account is banned, without explanation! I write to them, call them - they freeze like the last creatures! Either "we are conducting an investigation", or "violation of the rules". What the fuck, violation?! I did everything honestly! Yes, I ended up in the black, and now what? Will I be banned for this? In short, either you will help me get my money back and unban me acc , or I'll smear these panda-underdogs all over the forums! Seriously, I'm ready to write posts every day so that everyone knows what scammers they are! P.S. And yes, I have all the evidence - screenshots of winnings, correspondence with their shitty support, everything! I'm ready to go to court!

#20293

Hello. We understand your indignation and are ready to help you sort out the situation with Fortune Casino Panda . However, we ask you to refrain from using foul language in further communication so that we can effectively work to resolve your issue. To begin our investigation we will need the following information: 1. Your login to Fortune Casino Panda 2. Account blocking date 3. Screenshots of winnings and correspondence with support service 4. Any additional information you think might be useful Please send this information to us via private message to ensure confidentiality. Once we receive the data, we will immediately begin working on your request.

#20295

Okay, excuse the language. I'm just fed up. I'll send you all the data in a private message now . In general, do you think there's a chance to solve this problem? And how long does such an investigation usually take?

#20297

Thank you for your understanding. We have received your information and are now investigating. In response to your questions: 1. There is always a chance to solve the problem. We have successfully resolved many similar situations. 2. Typically, an investigation takes between 5 and 10 business days, but may vary depending on the complexity of the case and the speed of the casino's response. We have already sent a request to Fortune Panda with a request to explain the reason for blocking your account and provide evidence of violations, if any. We will keep you informed of all updates.

#20306

I see, thanks for the prompt response.

#20308

We have an update on your case. Fortune Panda responded to our request. They claim that your account was blocked due to "suspicious activity". We asked them to specify what exactly they consider suspicious and provide evidence. We expect their response in the coming days.

#20310

"Suspicious activity"? Seriously? What kind of nonsense is this? I was just playing and winning, what's suspicious about that? Can't you just be lucky? You know, I'm starting to think that they just don't want to pay out a big win. Maybe they have financial problems? Or are they just greedy?

#20311

Your case is not closed yet. We continue to work and will not leave the situation without a solution.

#20313

We have good news: we received a response from Fortune Panda . After our conversation, they admitted that their security system gave a false positive. They are ready to unblock your account and make a payment within 72 hours. We will monitor the fulfillment of this promise.

#20320

What a twist! Honestly, I hadn't expected this outcome. Thank you so much for your work! I'll wait for the payment and keep you updated.

#20325

Fortune Panda has confirmed that the payout has been initiated. The funds should reach your account within 24-48 hours. Please let us know when you receive the money.

#20327

Holy shit!!! I really got my money! You are just magicians! Thank you, I will write on all forums how awesome you are!

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