PLEASE HELP!!!!!!!

Start date

229
#20339

People, help!!!! I'm in complete shock from Dreamz casino! In short, such crap happened... I've been playing there for about two months, everything was fine. And then last week I got lucky!!! I won almost 2000 bucks on slots. I'm so emotional, I think - hooray, finally got lucky! I go to my personal account, make a withdrawal... And then some trash starts. In short, these guys from Dreamz write to me, like "sorry, but we can't process your withdrawal because you violated the rules of the bonus program." I'm shocked, I ask - what the hell, rules??? I didn't violate anything! And they throw me some gibberish from their conditions, like I exceeded the maximum bet when wagering the bonus. But I remember for sure that I haven't taken any bonuses for a long time! Damn, I write to them, explain that they've got it all wrong. And these... (well, you get the idea) don't even want to listen! They keep repeating their own words, like some kind of robots. PLEASE HELP!!!!!!! How can I reach these...

#20341

Hello. We understand your indignation and are ready to help you understand the situation with Dreamz Casino. First, we need more information. Please send the following data in a private message: 1. Your login to Dreamz 2. Screenshots of correspondence with casino support Once we receive this information, we will begin an investigation and contact Dreamz administration.

#20342

Ok, I'll send it all now... Damn, I hope you can really help, because I'm already on the edge

#20347

Here, I sent everything in a private message. Take a look, please!

#20348

Thank you for the information provided. We have already begun to analyze the data received. Please allow us 3-5 business days to investigate. We will contact you as soon as we have news.

#20349

3-5 days??? Holy shit, how long... Oh well, what can I do. I'll wait. Just don't forget about me, okay?

#20354

We have good news! During our investigation, we found a technical error on the casino's part. We also reached an agreement with Dreamz that your winnings did not violate any rules. Your funds are unblocked and available for withdrawal.

#20355

WHAT??? Are you serious??? Oh my god, I can't believe it! You actually did this! Sorry for the caps, but I'm seriously shocked! In a good way! What should I do now? Just wait for the money to come? Or do I need to sign something else, confirm something? P.S. I love you guys! You are real superheroes!

#20356

Wow! I'm going to run right now to confirm everything! Thank you so much again! You have no idea how grateful I am to you!

#20358

We are truly glad we could help! Please don't forget to let us know when the funds arrive in your account. And if you have any questions in the future, we are always here to help.

#20359

Guys, it happened! The money arrived in the account! The whole amount, down to the last penny! I don't know how to thank you!

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