What the hell is going on with this fucking Loft Casino?!

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214
#20373

What the hell is going on with this fucking Loft Casino?! I'm not joking, motherfucker! These bastards really screwed me! So, on April 25th I played all night and made about $1900. And guess what? Those assholes blocked my account! Just like that, without any explanation! I call them, write to them - they give me the cold shoulder. Like, "we're conducting an investigation." What the hell, an investigation?! I won this money honestly! I have screenshots, game recordings - I have everything!

#20374

Dear user, we have received your complaint regarding Loft Casino. To begin our investigation we will need the following information: 1. Your login to Loft Casino 2. Screenshots of correspondence with Loft Casino support Please send this information via private message. We will immediately begin to look into the situation.

#20377

I sent you everything I have in a personal message. It's a complete layout. I'll glorify those bastards from Loft Casino so much that they'll bite their elbows!

#20379

Thank you for the materials provided. We are starting to study them and investigate the situation.

#20381

And yes, I dug into their rules. It turns out that they have written in fine print that they can "suspend payments if there is a suspicion of unfair play." But I played fair! It's them, the bitches, who play unfairly!

#20395

We have good news: Loft Casino has unblocked your account. Loft Casino issued an official apology and explained that their security system had given a false positive due to a large win. They acknowledged the error in communication with you and promised to improve their procedures.

#20398

Now that's a different story! But you know what? I'll believe all this only when I see money in my account. You're doing something important.

#20402

Problem solved. Thank you!

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