Please help me figure out this situation

Hello! I am in complete despair and do not know where else to turn. FreshBet casino has been messing with my withdrawal for two weeks now! I won 5000 Canadian dollars on July 3, immediately requested a withdrawal, but still have not received anything. Every time I write to their support, they feed me "breakfasts". Either they have technical problems, or the verification is delayed, or some other nonsense. I have already sent all the documents, and passed verification, but to no avail! Do you know what's the most disgusting thing? When I deposited money, everything worked like clockwork. But when it came to paying out, that's when the problems started. This is clearly an unfair attitude towards players! I'm already starting to suspect that they just don't want to pay out a large win. Please help me figure out this situation. I am ready to provide all the necessary evidence and screenshots of the correspondence with their support.

Good day. We understand your concerns and are ready to help you sort out the situation with the withdrawal of funds from FreshBet casino. First, we will need additional information. Please send the following data in a private message: 1. Your login at FreshBet casino 2. Withdrawal request date 3. Screenshots of correspondence with the casino support service Once we receive this information, we will start an investigation and contact FreshBet Casino to find out the reasons for the delay in payment.

I have just sent all the requested information via private messages. I would like to add that I have reviewed the withdrawal conditions on the FreshBet website and there is no indication that the process can take more than 5 business days. I have a suspicion that they are deliberately delaying the process, hoping that I will give up and continue playing, losing my winnings. This is unacceptable for a legal online casino!

Thank you for the prompt information provided . We have already started studying the materials and are preparing a request to FreshBet Casino. Your analysis of the withdrawal conditions is very useful for our investigation. We will contact the casino and ask for an explanation regarding the delayed withdrawal process. We usually receive a response within 24-48 hours. As soon as we have new information, we will inform you immediately.

Okay, I'll wait for news. I hope you can influence the situation.

Good day. We have an update on your case. We have received a response from FreshBet Casino. According to their explanation, the delay was due to additional security checks due to the large amount of winnings. They acknowledged that the process took longer than usual and apologized for the inconvenience. Good news: The casino has confirmed that your withdrawal has been approved and the funds should arrive in your account within the next 24 hours. Please let us know when you receive the funds. We will continue to monitor the situation until the matter is fully resolved.

Great! Thanks for your help. I did get a notification from the casino that my withdrawal was approved. I will keep an eye on the funds and let you know as soon as they arrive.

I received my winnings this morning, all funds arrived in full. Your intervention definitely sped up the process.

We are very happy that we were able to help you resolve this situation. Receiving your winnings is great news.

Thanks again! I will definitely recommend your service to other players. Best regards!