Nummuscasino ignored my gambling addiction
Thread starter Pascal107 Start date 01/20/2025 08:23:31 am
Hey, I am requesting a refund of 2660$ from Nummus Casino as my gambling addiction was ignored and I was encouraged to deposit and I hope for your assistance. I really liked the casino at first. When I realized that my gambling behavior was getting out of control, I contacted the casino several times to protect myself. First, I contacted the live chat and asked about limits, which is possible according to the general terms and conditions. I was only told that this function is currently not available. Then I wanted to close my account directly in the settings, but I still had an outstanding withdrawal. I then contacted the live chat and asked if my withdrawal could please be processed, as I would like to close my account due to gambling problems. I was told via live chat that I should make more deposits and then my withdrawal would be processed faster. Of course this did not happen, I made further deposits and my withdrawal was of course not prioritized. On September 19, I then contacted the casino via email about my gambling addiction and requested a self-exclusion. This was also never processed, my customer was only closed when I contacted my Telegram admin about a refund. He even told me whether I would agree to a refund of 50%, which is 1330$. I accepted this but was then told that the ‚payment team can’t refund a closed account‘ - but that’s bullshit. Could you help me and communicate with the casino so I will receive my refund?
Hi, where do you find these garbage cans? After all, the site has a rating... choose what's at the top... I'll try to help you, my friend. Write the email address to which the account was registered. And do you have screenshots? Please upload one at a time (one screenshot can be uploaded in one message). Thanks!
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