Dolfwin.co withdrawal taking long with no updates

Dear Casinos in Canada Team, I am writing to bring to your attention an issue I’ve encountered with the online casino DolfWin.co, which has left me with several concerns. After registering with the platform, I promptly uploaded my verification documents, which were approved on April 3. Since then, I have been actively using the site—depositing, playing, and occasionally winning. Most recently, I won a total of $7,574 and requested a withdrawal of these funds on April 27, in accordance with the casino’s terms. However, I was informed via live chat that there is no set policy regarding the timeframe for withdrawals, which I found quite troubling. Additionally, on April 30, I received an email requesting a selfie with my ID, despite my documents already being approved weeks earlier. I did provide it on April 30 as requested. Given the significant amount of money I’ve deposited and my current concerns regarding the withdrawal process, I am growing increasingly anxious about the status of my account and funds. My casino login is Raps97. Could you please advise if there are any further steps I should take to help expedite the process? I appreciate your time and hope for your assistance in resolving this matter.

I want to clarify that this is my first withdrawal request