Pino online casino - the lack of communication and the delay in processing my request to be a scam

Hello! I started playing at Pino online casino in June 2023 and I must say that everything was great for me from the beginning. I made several deposits using my credit card, totaling $500. 29 , 2023, luck smiled on me and I won a significant amount of $3,000! After requesting a withdrawal, I received an email from the casino asking for verification documents, which I promptly provided. I sent my ID, proof of address and even my selfie as per their requirement. Days turned into weeks and I didn't receive any updates regarding my withdrawal request. I have contacted the casino's customer support via email and online chat several times asking for clarification and assistance, but each time I have received general replies reassuring me that my request is under review. My frustration only grew with each passing day, and I never received my winnings. It's been two weeks since my first withdrawal request and I haven't received a single cent. I consider the lack of communication and the delay in processing my request to be a scam. Given the circumstances, I decided to seek help to resolve this issue. I sincerely hope that you can help me solve my problem.

Dear user, Thank you for sharing your experience at PinoCasino . We understand that the delay in the payment of your winnings is frustrating for you, and we are ready to help you resolve this situation. In order to better address your issue, please provide us with the following information: 1. Your full name and contact details (phone number and email address). 2. The date and time you requested the withdrawal of your winnings. 3. Details of your gaming account at PinoCasino , including your username or account ID. 4. Documents that you provided for verification (ID card, proof of address and selfie). Upon receipt of this information, we will contact PinoCasino on your behalf and seek clarification regarding the delay in paying out your winnings. We will also notify you of the progress of our interaction with the casino and will try to get the best solution for you. Please send the requested information in a private message. Your trust in us is very important, and we guarantee that we will work to resolve this situation. Thanks for your patience and cooperation. We will try our best to help you claim your winnings. Sincerely, CasinosInCanada support team

I sent all the necessary information and I hope for a positive outcome.

Thanks for the information provided. We confirm receipt of all necessary data and begin the process of resolving your issue with PinoCasino . We will contact the casino and inform you about the progress of our interaction. We are working hard to help you claim your winnings and will keep you updated on what's going on. Sincerely, CasinosInCanada support team

Hello, We would like to notify you regarding your request to resolve a problem with PinoCasino Casino . We have contacted the casino on your behalf and received information about the reason for the delay in the payment of your winnings. According to the information received, the delay was caused by a technical malfunction in the casino system, which affected the processing of payouts. The casino sincerely apologizes for the inconvenience and assures us that they are working hard to resolve the issue. The good news is that we have been able to make progress in resolving this situation. The casino has confirmed that they are ready to pay you your winnings in full. They expressed their readiness to contact you directly through the contacts you provided in order to clarify the preferred payment method and the necessary details. We understand that this has been a long process and we thank you for your patience and cooperation in this matter. It was our pleasure to support you and we are glad that we were able to help you solve your problem with PinoCasino . If you have any further questions or need further assistance, please do not hesitate to contact us. We are always ready to help. Best wishes, CasinosInCanada support team

I want to say a huge thank you for helping me solve the problem I had with the casino. After 3 days the issue was finally resolved! Thanks to your participation and cooperation, I finally got my money. Thank you so much for your attention and great work!