Ice Casino - empty promises, endless waiting and a complete lack of respect for the players!

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223
#857

This is just an absolute disgrace! Ice Casino, do you think you can do this to me? I spent a lot of time and money on your damn site, and what did I get in return? Empty promises, endless waiting and a complete lack of respect for the players! Help me solve the problem please! I decided to try my luck at Ice Casino, made a rather big deposit and started playing. And it seems that luck smiled - I started to win! But of course, it was too good to be true. As soon as I decided to request a payout of my winnings, the real nightmare began! Thought they would at least let me withdraw my money, but no! They found some stupid reasons for refusal and began to demand additional documents. It was just a mockery! I provided everything they asked for: documents, photographs, signatures - everything that could be provided. And what did I get in return? Silence! They just ignored me! What an absurdity, Ice casino? You first allow to win, and then refuse to pay! Do you think that I will not notice your meanness and trap? I'm not stupid enough not to realize that you are just manipulating the players to take their winnings! And that is not all! As soon as I began to demand an explanation, your support began to ignore me! My emails went unanswered, chat requests were ignored, and my money was left in your dirty trap! You are just terrible! I believe that your service will force the casino to pay out my winnings and punish your vile behavior! You will not go unpunished, Ice casino! I am persistent and ready to go all the way to get my money back and prove your dishonesty!

#862

We greet you! We deeply sympathize with your situation and understand how frustrating and frustrating it is to be in this situation with Ice Casino casino. We are ready to help you and resolve this misunderstanding. To get started, please provide us with the following information so we can begin our investigation: 1. Ice account number casino. 2. Details of your attempt to request a payout: amount, payout method, and request date. 3. Any correspondence with Ice support Casino, including emails and chats. Once we receive this information, we will begin a detailed investigation into your case. We will contact Ice representatives Casino to request an official explanation and clarification on your situation. We will also check their answers and review any evidence you have. As soon as we receive all the necessary data, our team will start working on your case. We pay special attention to ensuring that everything is considered in detail and fairly. We will also update you regularly on the progress of the investigation. Upon completion of the investigation, we will provide you with detailed results and our recommendations for next steps. If it turns out that your money has been unfairly withheld, we will take all necessary measures to force Ice Casino to pay you your winnings. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#870

Thank you very much for your understanding! It's just unbearable!! I sent everything I have to you. All correspondence, your documents and screenshots. I am completely right and therefore cannot tolerate such injustice! When I made deposits and played - no problems. And how he won so immediately is not clear what!

#875

Thank you very much for the information provided. We will start working on your case immediately. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#894

We have conducted a thorough investigation into your case. From our checks, it became clear that Ice Casino has requested additional documents to verify your identity and payment details. However, the verification process was delayed in time due to several factors. In our investigation, we found that your submitted documents were received by the casino, but they had small inaccuracies that caused a delay in verification. This could be, for example, due to illegibility of photographs or mismatch between the information on the documents and the data in your profile. In order to solve this problem, you need to do the following: 1. Please double check the documents you provided. Make sure all photos and details are clear and consistent with your Ice account information. 2. If any documents need to be updated or corrected, please do so and provide updated versions. 3. Respond to the message sent by email from the casino, where you will need to provide these documents. After your verification is successfully completed, Ice Casino will be able to pay you your winnings. Your case will be prioritized, so it will take much less time. We will also be monitoring the progress of the issue and are ready to provide additional support if required. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#899

I did everything you suggested and sent updated versions of the documents to Ice support casino. Everything was in order with my documents, everything was fine. I think the casino just wanted to scam me. But now let's see how it all ends.

#906

I understand your anger, keep us posted on the situation, whether your problem has been resolved. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#910

All of a sudden, the issue was resolved. But ... it's embarrassing to admit, but I really screwed up with the documents myself. My fault. I apologize for the emotions and negativity, I also apologized to the casino. Verification passed and the winnings were also withdrawn. Thank you for your patience and responsiveness. Problem solved.

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