Hello, I am facing a problem at Cryptoleo casino. And I don't know what to do.

Hello! Describe your problem in more detail, and we will try to solve it as quickly as possible. Support Team CasinosInCanada

Well, the thing is, I won and fulfilled the conditions of the bonus, but it was not added to my gaming account. I'm sure the bonus should have been credited.

I understand your concern. Let's take a look at this situation. I will first need your nickname or player ID and email so that I can identify your account. Please send this information in private messages. Support Team CasinosInCanada

Sent. Hope you can find my account.

We received a letter from you. We will check your account and contact the casino. Please give us some time. We will contact you here as soon as we receive the necessary information. Support Team CasinosInCanada

We checked and found that the reason you didn't receive the money for the bonus is because you didn't meet the terms of the bonus. To accrue bonus funds, it was required to make a certain number of bets on certain games, and these conditions were not met. Support Team CasinosInCanada

But I played regular slots and made the right amount of bets and even won the right amount.

We understand your indignation, but we always try to provide complete information about solving problems. It is important to carefully read the rules of each bonus before using it. This time, unfortunately, the conditions were not met, and therefore the bonus funds were not credited. In the terms of the bonus, slots from the provider Nolimit were listed City , and your winnings and the last game were in slots from other providers. In this regard, the fulfillment of the conditions of the bonus were violated and the funds were not credited to your account. Support Team CasinosInCanada

Okay, but I still don't think it's fair. Is there any way to solve this situation?

We cannot credit you with bonus funds in this situation, but you can continue playing Cryptoleo and try to get bonus funds again. Read the terms and conditions of the bonus in full so that the situation does not happen again.

I understand. Thanks for the info.