Vulkan Vegas - I have been waiting for a week for my winnings to be paid out

Hello! I have been waiting for a week for my winnings of $741 to be paid out. Why hasn't the money been transferred to me yet?

Hello! Please indicate the name of the casino and describe your problem in more detail, so that we have something to work with and we can help you. Support Team CasinosInCanada

Vulkan Vegas Casino, I won $741 and immediately decided to cash it out on September 1st or 2nd. But a week has passed, and nothing has come! I wrote to support and there are standard answers. What should I do?

Thanks for the info. Please send us your login or email linked to your Vulkan Vegas online casino account in a private message so that we can identify you and solve the problem. Support Team CasinosInCanada

Sent. I'm already tired of waiting! This is simply unacceptable!

We understand your concern. We have checked your request, and indeed, there is a delay in payment. We will find out the reasons and solutions from the representatives of the casino. Support Team CasinosInCanada

Oh... one more day to wait. Then more...

Hello! We investigated and found out what the problem was. The reason for the payment delay is that the payment system was recently updated, and because of this, temporary technical problems arose and all payments were made manually. The casino has already solved these problems and now payouts are much faster. Due to the accumulated queue, the waiting process is a bit longer. Support Team CasinosInCanada

But why didn't casinos inform players about such problems? I would understand if I knew the reason!

You are absolutely right, Vulkan Vegas Casino apologizes for the lack of timely information and tries to resolve this issue as quickly as possible. Support Team CasinosInCanada

Okay, how long do I have to wait?

We have insisted that your withdrawal request be given priority. Within 24 hours, your bank account will receive a payment with the winnings. Support Team CasinosInCanada

I hope I don't run into similar problems in your casino again. Thanks for the help.