I want to leave a complaint about your casino Nine casino

Good afternoon I want to leave a complaint about your casino " Nine" casino "! It's just a nightmare! I funded my account with $200 to take advantage of the "excellent" first deposit bonus. Everything was fine, I started playing, and I was even lucky to win $460. But when I decided to withdraw my winnings, I went through verification, the money never arrived! I tried to contact support but they just ignored me! This is simply unacceptable! I have read on the forums that many players are facing the same issues at this casino. Is it your normal practice to recommend a casino that cheats its customers? I demand an immediate solution to this problem! I hope you understand my anger and hurt. I believe that your service will help me get my money back. If you do not solve this problem, I will tell all my friends and acquaintances about this so that they know what an “honest” casino you have!

Hello! We have received your complaint and sincerely regret the inconvenience. To help you, we need to clarify some information. Please provide your game account number or email. Support team Casinos in Canada

Thanks for the quick response. My username is Nekrooooooz . I delivered the conclusion on September 6th. Still no money!

Thank you for the information provided. We contacted representatives of Nine casino " and clarified the details of your case. As soon as we conduct an investigation and receive information, we will immediately contact you. Support team Casinos in Canada

Hopefully this won't take too long, nothing to discuss there!

Good afternoon We investigated at Nine Casino and found out that it was a technical error on the casino's part. Casino representatives apologize and have made your withdrawal a priority. The money will arrive in your account shortly. In addition, the casino offered you a bonus as compensation; details and all information can be found in a letter from the casino to the email linked to your account. We will stay in touch until the money arrives in your account. Please let us know if the issue will be resolved soon. Support team Casinos in Canada

Yes Yes! Everything has arrived. I noticed the money first and then your message here. Everything has arrived, thank you for your help. And I wish the casino treats its players better, because there is no longer any desire to play there.

We're glad we could help! If you have any more questions or concerns, don't hesitate to reach out. We wish you good luck in the game! Support team Casinos in Canada