Booi Casino “sent” my winnings to me two weeks ago

Good afternoon Booi Casino “sent” my winnings to me two weeks ago, but nothing has arrived. On August 29, I bet $270 for withdrawal and still nothing.

Hello! We have received your complaint and sincerely regret the inconvenience. We are here to help you. Please provide us with the username or email associated with your Booi account so that we can look into your situation. Support team Casinos In Canada

Thanks for the quick response! I hope you can help me. I sent and also added screenshots about the output and dialogue with support.

We have received your information. Give us some time, we have already started investigating your situation with the Booi online casino . Support team Casinos In Canada

Good afternoon After reviewing your account, we discovered that your winnings have been blocked due to policy violations. However, the casino did not provide evidence or compelling reasons. Don't worry, we will work on it. Support team Casinos In Canada

But I didn't do anything! This is absurd! I just want my money!

We understand your disappointment. We have already begun the investigation process and will see it through to completion. If everything goes well, your winnings will be unlocked. Otherwise, we will pay it ourselves and continue our dialogue with the casino representative separately. Please allow us 24-48 hours to complete this procedure. Support team Casinos In Canada

Okay, I will be waiting. I hope everything will be resolved.

Hello! Unfortunately, the investigation process is dragging on, but the casino has not provided any compelling reasons for blocking your winnings. Due to this and the terms of our service, we will independently pay you your winnings. We apologize for any inconvenience caused. We are waiting for a response to the letter that we sent to you by email to confirm your identity and payment information. Support team Casinos In Canada

Thank you so much for your help! I truly appreciate your support and professionalism. I will recommend your service to friends!

Thanks for your feedback! We are always ready to help. If you have any more questions or concerns, don't hesitate to reach out. Good luck in your games! Support team Casinos In Canada