I want to share my problem with Golden Star.

Hello! I want to share my problem with Golden Star. I recently registered on their website and made a deposit of $1000. After several days of playing I managed to win $2400 . I was very happy and decided to withdraw my funds. However, when I tried to do this, I was denied without any explanation. I tried to contact the casino support, but they ignored all my messages. I read the casino rules and I'm sure I didn't break any of them. It seems to me that the casino simply does not want to pay me my money.

Hello! We have received your complaint regarding Golden Star online casino. We need to receive your email or login to begin an investigation. Also, if you have screenshots of correspondence with technical support, you can attach them too. Support team Casinos In Canada

Hello! Thanks for the quick response. I really hope that you can help me understand this situation. I sent you the information in a private message.

After checking your account and communicating with Golden Star Casino, we found out that your account was blocked due to providing false documents. When checking your documents, traces of editing in a graphic editor were found. Providing false or altered documents is a serious violation of casino rules. Support team Casinos In Canada

Can I send new photos of documents now? Or what can be done?

Your deposit will be refunded, but winnings will unfortunately be forfeited due to a violation of the rules. Your account will be blocked due to violations of casino rules. Support team Casinos In Canada