I discovered that my transaction had been cancelled from Nano Casino

Recently, on September 7th, I made a withdrawal request of $4,200 from Nano Casino. However, when checking the status of my request today, I discovered that my transaction had been cancelled. I have repeatedly tried to contact the casino via email, but have never received a response. The support service on the website also ignores. I ask for help in resolving this problem.

Hello! We have received your complaint and are ready to help. Please provide your username or email associated with the game account in Nano Casino so we can start an investigation. Support team Casinos In Canada

I sent my login and screenshots of the payment refusal and my letters by mail.

Thank you, we have received your information. Please give us some time to understand the situation. We will contact you as soon as we receive information from Nano Casino. Support team Casinos In Canada

Good afternoon The casino has received your request and apologizes for any inconvenience caused. We have reviewed your situation and found that your withdrawal request was rejected due to incomplete documents provided to verify your account. A letter from casino representatives has been sent to your email. In your reply letter, please send your documents in good quality and a bank card statement (due to the fact that this is your first withdrawal of funds). Your request will be processed immediately, after which the withdrawal process will be immediately available. Support team Casinos in Canada

I sent all the necessary documents. I look forward to your confirmation and further action.

Nano Casino has received your documents and confirms that everything is in order. Your funds have been sent for processing. Expect money to arrive in your account in the coming days. Thank you for your patience and please respond here as soon as the issue is resolved so that we can close the complaint. Support team Casinos In Canada

The funds have arrived in my account. Thank you for your help and prompt solution to the problem!

We're glad everything worked out! If you have any more questions or concerns, don't hesitate to reach out. Good luck in your games! Support team Casinos In Canada