I encountered a problem with the Bets.io online casino

Hello! I encountered a problem with the Bets.io online casino. I recently took part in a promotion that promised a 200% bonus on my first deposit. I deposited $300 expecting to receive an additional $600 as a bonus. However, only $550 appeared in my account instead of the expected $9,00. I feel like I was scammed. Please help me understand this situation.

Hello! Thank you for your request. First, we'll need some information about your account. Please provide your username or email associated with your account. Send us information in private messages. Support team Casinos In Canada

I sent everything, I also added screenshots that I topped up my account with a bonus.

Thanks for the information provided. We will review the terms of the promotion and contact Bets.io Casino on your behalf. Please give us some time. Support team Casinos In Canada

Yes, I'm waiting for clarification from the casino.

Hello! We studied the terms of the promotion and contacted Bets.io casino. It turned out that a 200% bonus is indeed provided, but with a maximum limit of $250. This means that the maximum bonus that can be received is $250, regardless of the deposit amount. This condition was indicated at the very bottom of the bonus conditions and may have been missed by you. We recommend that you carefully read all promotional terms and conditions in the future. Support team Casinos In Canada

Can you show me where it is written? When I topped up my account or read the rules, I didn’t see this information. Looks like some kind of fraud

The casino will send the terms of the bonus and a screenshot of where it is located on the page to your email address indicated to us in the first message from you . In the future, we recommend that you study the information about bonuses more carefully so as not to fall into such situations. Support team Casinos In Canada

I see. But, frankly speaking, it looks like a scam and enticements for suckers. Thanks for the help.