I encountered a problem at BetHard Casino

Hello! I encountered a problem at BetHard Casino . After successfully winning $2000, I decided to withdraw the money to my bank account. Everything went well, but after some time my casino account was temporarily blocked without explanation a couple of days ago. I tried to contact support several times, but to no avail. Could you help me figure it out?

Thank you for your request. We understand your concerns and will begin an investigation into your situation immediately. We will contact BetHard Casino to clarify the details and understand the reason for blocking your account. In order for us to get started, we will need your login or email associated with your game account. Support team Casinos In Canada

Thank you! I sent both login and email.

We have already begun an investigation and will get back to you as soon as we receive information from the casino. Support team Casinos In Canada

We contacted BetHard Casino . They reported that your account was temporarily suspended due to suspected unusual activity, possibly an automated security system. They will start checking. Have you used any new methods to replenish your deposit or perhaps tried to withdraw funds? Support team Casinos In Canada

Yes, I used a new credit card for my last deposit after my last withdrawal. Could this have an impact?

Quite possible. Sometimes automated security systems respond to unusual activity, such as using a new card. We will forward this information to BetHard Casino and ask them to expedite the verification process. Support team Casinos In Canada

Thank you for your help. Hope the problem will be resolved soon.

Hello! BetHard Casino has verified your identity and the integrity of the game. Your account has been unblocked and the casino has admitted that the blocking occurred automatically and by mistake. BetHard apologizes for any inconvenience caused. Support team Casinos In Canada

This is great news! Thank you for your help and support. You really saved me!