I am absolutely in shock and on the verge of tears

Hi all! I am absolutely in shock and on the verge of tears because of what happened to me at AxeCasino . I have been playing at various online casinos for over 5 years and have never encountered such an attitude. Last month I took part in their promotion where they promised a 200% deposit bonus. I deposited $1000 expecting to receive an additional 2000 as a bonus. But the money never came! None at all! Neither bonus ones, nor my own! I wrote to support and they said that I did not meet the conditions of the promotion! I feel deceived and humiliated. It's just a nightmare! Please help me figure it out! What does this have to do with the promotion for my personal funds that have not been credited to my account??

Hello! We are sincerely sorry about your unpleasant experience with AxeCasino . It is really strange that your personal funds have not arrived in your account. So that we can help you, please provide us with your account details, deposit date, and, if possible, screenshots of correspondence with technical support. Casinos In Canada Support Team

My login is Kenoru 1. I made a deposit of 30 September. Attached are screenshots of my balance, deposit confirmation and promotion terms that I saved. I feel so helpless and betrayed. How is this even possible?

Thanks for the information provided. We will begin investigating your issue and contact AxeCasino . Please give us some time to understand the situation. We will try to help you as quickly as possible. Casinos in Canada Support Team

I just can't believe this is happening to me. I've always been an honest player, and now I feel like I was just taken advantage of. I really hope that you can help me get my money back. That's just terrible!

Good afternoon To speed up the process, could you send me a bank statement confirming the deposit. Please send this information in private messages. Casinos in Canada Support Team

Certainly! I have all the confirmation! I sent you a PDF file and screenshots from the application...

Thanks for the information. We will get back to you with an answer soon. Support team Casinos In Canada

We contacted AxeCasino and found out that there was a technical error while processing your deposit. They apologize for any inconvenience caused and have confirmed that your funds, including the bonus, will be credited to your account within the next 24 hours. Support team Casinos In Canada

Thank you for your help and support! I'm waiting for funds...

Everything has arrived! Thank you again! I don’t even know how to thank you...

We're glad we could help! If you have any other problems or questions, don't hesitate to reach out. Good luck in your games and may luck always be on your side! Support team Casinos In Canada