Hi all! I'm absolutely disappointed and furious about what happened at Art Casino. A couple of months ago I started playing at this casino, attracted by their advertising and promises. Everything was going well, I even won about $1200 and decided to try a new slot from Pragmatic Play , which they recently added. After I bought the bonus game for $420, the game froze, I reloaded the page and my money just disappeared! I tried to contact their support but they just ignored me. I sent them more than 10 emails, attached screenshots, but never received a response. This is my hard-earned money and I feel cheated. Please help me get them back!

Hello! We are sincerely sorry about your problem with Art Casino . To help you, we need to clarify some information. You say the game froze - did this happen during the bonus game? Please specify the date and time when this happened. Also, please provide your login or email that you used when registering at the casino. Casinos In Canada Support Team

This happened during the bonus round in the new game Big Bass Crash . I was so excited because I bought an expensive bonus, but then everything just froze! I sent you all the screenshots in private messages. I feel like I was just robbed of the light of day. How can this happen in a casino with such a reputation?

Thanks for the information provided. We began investigating your issue and contacted Art Casino . Please give us some time to understand the situation. We will try to help you as quickly as possible. Casinos In Canada Support Team

Good afternoon We contacted Art Casino and found out that there was a technical error in the casino, which coincided with playing the slot. The casinos admitted their mistake and promised to return your lost $300 within the next 24 hours. Also, as an apology, they offer you a bonus with free spins. If your funds do not reach your account within the specified time frame or if you have any problems with the bonus, please let us know. Casinos In Canada Support Team

Oh, thank you so much! I'm so glad you helped me. I was already starting to lose hope. You are real professionals! I hope that my money will be returned as soon as possible and this will not happen again.

I got my money back, thanks again!

We're glad we could help! If you have any other problems or questions, don't hesitate to reach out. Good luck in your games and be careful! Casinos In Canada Support Team