My account at Avalon78 online casino was blocked without any explanation.

Hello! I come to you with a big problem. My account at Avalon78 online casino was blocked without any explanation. I spent a lot of time and money at this casino and I am absolutely sure that I did not break any rules.

Hello! We have received your complaint. Could you provide your login or e- mail so that we can check the details of your account at the Avalon78 online casino? Support team Casinos In Canada

Of course, I sent you a DM. I'm really shocked by what happened. Can you explain why this happened?

Give us a little time to understand the situation. As soon as we have information we will contact you. Support team Casinos In Canada

I have been waiting for this moment when I can withdraw my winnings, and now I am faced with this problem. I really hope this is some kind of misunderstanding.

Thanks for waiting. We investigated with Avalon78, checked your account and found that the casino rules were violated. In particular, the use of several accounts from the same IP address was detected. Moreover, the personal data in both accounts is also the same. Support team Casinos In Canada

SO WHAT? Could it be my brother or someone from my family?

Unfortunately, Avalon78's policy clearly states that one player can only have one account. Using multiple accounts is a violation and may result in blocking. Support team Casinos In Canada

But I really didn't know about it! Is there anything I can do to unblock my account?

Unfortunately, your account has been blocked for violating the rules. We can't unlock it. Please read our terms and conditions to avoid similar situations in the future. Support team Casinos In Canada

This is absolutely unfair! I thought your casino was reliable and honest.

We understand your frustration, but the rules are there to protect all players. We recommend that you always read the rules before playing. Support team Casinos In Canada