I tried to contact the casino support, but they did not provide me with any specific information

I started playing Spinia in 2022. During this year I played various games and ended up depositing around 15,000 CAD. Spinia had previously verified my identity and address and I had no problem making deposits and withdrawals. However, after I won and tried to withdraw 24,000 CAD, and requested a withdrawal, problems began. At first it took me a long time to confirm my identity. In the end we managed to do it. Later, I began to partially withdraw funds, because due to limits I could not withdraw everything at once. I managed to withdraw about half of the money in 3 months, which was accompanied by a bunch of delays and incomprehensible reasons, excuses and eternal correspondence with the casino... I have about $11k left in my account, and I haven’t played since the first withdrawal attempt. But when I came in again to leave a request for withdrawal, I was blocked . The reason given was “we have decided to block your account.” AND THAT'S ALL. This is great! They just decided that way. I tried to contact the casino support, but they did not provide me with any specific information. It seems to me that they block the accounts of players who win large sums. I don’t want to be unblocked, I don’t care about my account, I’m not going to play there anymore. I want my money. They were happy with everything as long as I deposited a bunch of dollars, but when I decided to take mine back, it all started.

Hello! Thank you for contacting us. We are truly sorry for your unpleasant experience with Spinia Casino . To begin our investigation, we'll need a little more information. Please provide your username or email that you used to register at the casino. If you have any additional documents or evidence that could help in the investigation, please send them to us by private message. If you have screenshots of correspondence, withdrawals, transaction numbers, these will also be appropriate. Support team Casinos In Canada

Yes, I’ll send you everything in a private message now . I also sent you copies of all my correspondence with casino support and screenshots of my balance before blocking in private messages.

Thanks for the information provided. We have begun an investigation into your problem and will contact Spinia Casino to clarify the details. Please give us some time to resolve this issue. We will contact you as soon as we receive a response from the casino. Support team Casinos In Canada

Good afternoon We have looked into your issue with Spinia Casino and have come to the conclusion that the casinos are in the wrong in this situation. However, they are not ready to discuss and resolve the problem through third parties, but are ready to fully resolve your complaint. Spinia Casino will be sent to your email address that was linked to your account . Please answer this to complete the complaint issue. We also ask that you notify us if the problem has been resolved so that we can close the complaint or continue to investigate it. Support team Casinos In Canada

Yep, I replied to the letter. There are again some checks, verifications, a request for a bunch of photos of papers... sudden SAFETY OF PLAYERS. Let's see what happens next. For the hundredth time this...

Hello. Can you tell me how the process of resolving the issue is going? Support team Casinos In Canada

Hello! So far, the account has been returned and the remaining conclusions have been approved. But I haven’t received anything yet, I’m waiting for the money and then let them block it or do what they want.

Received the first payment. My limits have been revised, so I will have 2 more – once a week each. I'll let you know how it all ends.

Many thanks for your help! I just received my last payment! Thank you for the quick solution to my problem! I recommend not to play in this casino, because the nerves and a lot of problems are not worth it! I was just lucky to get the money.

You can always count on our support! If you have any additional questions or concerns in the future, don't hesitate to contact us. Good luck and enjoy the game! Support team Casinos In Canada