I would like to bring to your attention an issue I have encountered at the online casino Mr Green
Thread starter Ronald I. Perez Start date 01/19/2024 04:49:39 am
Dear team of CasinosInCanada, I would like to bring to your attention an issue I have encountered at the online casino Mr Green. My situation began approximately a month ago when I won a sum of $7,500 on the slots. Afterward, I attempted to withdraw my winnings but faced unexpected difficulties. The casino requested additional verification of my account, even though I had already undergone this process a year ago. I provided all the necessary documents, including a passport scan, utility bill, and a photo of my bank card. However, after a week, I was informed that my documents did not meet their requirements. I submitted additional documents, but two weeks have passed, and I still haven't received confirmation of verification or information about the status of my withdrawal. I have contacted the customer support several times, but I received only generic responses without specific timelines or resolutions. I am very concerned about this situation and would like your assistance in resolving this matter.
Hello! Thank you for reaching out. We understand your concern and are ready to help. To start the investigation, could you specify which documents you sent and what responses you received from the casino? It would be helpful if you could send this information with screenshots. Additionally, we will need your login or email address at Mr Green so that we can submit a request to the casino. Support Team Casinos In Canada
I sent a scan of my passport, a utility bill, and a photo of my bank card. In response, the casino sent me a message stating that my documents did not meet their requirements, without specific details on what was wrong. I then sent additional documents, including a bank statement and an internet bill, but have not received any response since. I have sent all responses and my login/email to you.