I would like to bring to your attention an issue I have encountered at the online casino Mr Green

Thread starter Ronald I. Perez Start date 01/19/2024 04:49:39 am

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#3060

Dear team of CasinosInCanada, I would like to bring to your attention an issue I have encountered at the online casino Mr Green. My situation began approximately a month ago when I won a sum of $7,500 on the slots. Afterward, I attempted to withdraw my winnings but faced unexpected difficulties. The casino requested additional verification of my account, even though I had already undergone this process a year ago. I provided all the necessary documents, including a passport scan, utility bill, and a photo of my bank card. However, after a week, I was informed that my documents did not meet their requirements. I submitted additional documents, but two weeks have passed, and I still haven't received confirmation of verification or information about the status of my withdrawal. I have contacted the customer support several times, but I received only generic responses without specific timelines or resolutions. I am very concerned about this situation and would like your assistance in resolving this matter.

MikeCollins
Administrator
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#3061

Hello! Thank you for reaching out. We understand your concern and are ready to help. To start the investigation, could you specify which documents you sent and what responses you received from the casino? It would be helpful if you could send this information with screenshots. Additionally, we will need your login or email address at Mr Green so that we can submit a request to the casino. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3062

I sent a scan of my passport, a utility bill, and a photo of my bank card. In response, the casino sent me a message stating that my documents did not meet their requirements, without specific details on what was wrong. I then sent additional documents, including a bank statement and an internet bill, but have not received any response since. I have sent all responses and my login/email to you.

MikeCollins
Administrator
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#3063

Understood. We will contact Mr Green and try to find out the reasons for the delay. Stay tuned. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
MikeCollins
Administrator
840
+3
#3064

We have contacted Mr Green and discussed your case. They reported that there were some verification issues due to address discrepancies in the documents. They are requesting you to provide an additional document confirming your current address. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3065

I have already sent all possible documents. I have nothing else. I rented an apartment in a different area; I can't live at one address forever...

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#3066

Found it. I have sent you an additional document with my address. I hope this helps expedite the process.

MikeCollins
Administrator
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#3067

Thank you for the update. We will convey this information to Mr Green and continue to monitor the situation. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
MikeCollins
Administrator
840
+3
#3072

We are pleased to inform you that your account has been successfully verified, and Mr Green has confirmed that your payout will be processed within the next 24 hours. We apologize for the inconvenience and appreciate your patience. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3074

Thank you for your assistance. I will be waiting for the payout.

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