I am just shocked by what happened to me at Sportaza

Hello everyone here! I am just shocked by what happened to me at Sportaza. I am a newcomer to the world of online casinos and decided to try my luck specifically at Sportaza because of their generous first deposit bonuses. It all started more than promisingly - I made my first deposit and received the promised bonus, which doubled my chances of winning. And then, when I finally managed to meet the wagering requirements and won a decent amount of over $700, my problems began. I tried to withdraw my winnings, and then I was informed that my bonus was canceled due to a violation of some absurd conditions that I was not even aware of! I reread all the conditions and did not find a single point that I supposedly violated. It seems to me they just don't want to pay out my winnings. I feel completely deceived! I tried to contact support, but they just copy the same phrases without specific explanations. My nickname at the casino is 1Akmens. Please help me figure this out, because I really don't know what to do.

Hello. We sincerely regret the difficulties you encountered at Sportaza. Your emotions are absolutely understandable, and we will try to help you in this situation. First, could you specify which exact bonus conditions the casino claims you violated? It would also be helpful to have screenshots of your correspondence with support and the section with the bonus terms they refer to. Casinos In Canada Support Team

Thank you for the quick response! I'm really desperate. Here are screenshots of my correspondence with support and screenshots of the bonus terms I found on the website. Support says that I allegedly violated the conditions by placing a bet above the maximum allowed while playing with bonus funds. But I honestly don't remember exceeding this limit! Maybe it happened accidentally once, but I didn't think it would be a reason to cancel the entire winnings.

I understand you. We will carefully review the information you provided and discuss your case with representatives of Sportaza. It is important to understand that most casinos indeed strictly adhere to their rules regarding the use of bonuses, but we will try to find a solution that satisfies both parties. Casinos In Canada Support Team

We have contacted Sportaza and discussed the details of your situation. Unfortunately, they confirmed that a violation of the bonus conditions was recorded in the form of a bet above the established limit. According to the casino's rules, this can indeed be a reason for canceling the winnings obtained using bonus funds. Casinos In Canada Support Team

This is just unbelievable... I understand that I may have made a mistake, but depriving me of all my winnings because of one bet seems too harsh. Is there anything else I can do? Maybe somehow prove that it was unintentional?

We understand your disappointment, and we share your opinion that the punishment seems too severe for a possibly accidental, one-time violation. We also recommend that you write an official appeal to the Sportaza support service, in which you outline the entire situation, emphasize your unawareness of the accidental violation, and express your willingness to comply with the rules in the future. This may help reinforce your position and show your interest in resolving the issue. Casinos In Canada Support Team

Thank you for the advice.