Gambling Forum

Finally today my account has been verified but. the casino decided to reduce the withdrawal limits due to low activity - Please notice that my account was under verification since 5 weeks. Secondly the brand decided to close my account with the pending withdraw.

30 days later and I’m still not able to Make an withdrawal….. Customer service can't provide any timeframe when verification will be completed. One time is approx 5 day, second time is 10 days , next is unlimited ect, ect. Customer service doesn't have tools for any speed up, or pusch, they can only provide info from the responsible department One time is approx 5 day, second time is 10 days , next is unlimited ect, ect. The brand doing everything to postpone the verification and withdrawal

29 days later and I’m still not able to Make an withdrawal…..

24 days and my account is still not verified, 4 weeks run’s. I have no word to describe.

23 days and my account still is not verified. Yesterday I was requested for more action, new video, and new selfie with hands ….

I am completely disappointed. I have been unable to withdraw my winnings for three weeks. Yesterday, I was informed that the process will be extended by another five days.

10 days after sending all documents : For your information i was assured that this will not take more than 10 days Our AML department that they are working on your cas intensively, but they need more time to fully check the information in cooperation with a provider. They also wrote that your case will be rviewed as soon as possible. We contact you as soonn as we have more information on the case. Thank you for understanding!

9 days after sending all requested documents, still no Info about KYC/AML ...

8 days after sending all requested documents, still no Info about KYC/AML ...

Mike, well noted. Easy don’t have problem with gambling, and I don’t need to play.

Thank you Mike.

Mike i've sent to you msg with my email address, pls check your personal message box

Hi, Probably no body form this side will not help you . i've requested the same issue with other brand and i don;'t revived any support.

Hello The last week i won some sort of money in RocketWin on SweetBonanza 1000, after the winning i've decided to stop and start the verification process - and the nightmare was started. I've send all requested documents ID , proof of address , proof of deposit, proof of card, card. after this i was requested to make an selfie with sheet of paper "special code" and provide additional ID documents. After this i was requested for video verification, also completed according to brand request. Today i was requested for more additional documents Due to AML Checking, Proof of ownership of phone number listed on my profile. and official 2023 tax return and salary slip for the 2024 period. - today i was send all requested documents. I've asked customer service why the verification took some much time and if they can inform me the time frame for the verification and i have received information that the reason of this additional is a Suspicion Gaming Activities detected "how?" i just play a Pragmatic slots ... ... i'm afraid that the brand doing everything to not withdrawal the winning.

Someone can help me? , i was informed that the AML procedure was started due to " suspicious gaming activity" The team informed me that your case has been passed to them due to the reason of suspicious gaming activity on your account. Therefore, they need to check your bet history with a provider. Unfortunately, they could not name me an exact time frame since it can depend on the provider work too. I am sorry I could not get this info, but I believe that this misconception will be cleared up soon.

Sorry , but i need back to this case after tons of documents the account are still not verificated. I was requested for more additionally documents, this is crazy!

Pls close this matter

Any chances Mike to expedite the verification ?

Hello I left you a message

Hello Please let me know if there is any chances to expedite the extended KYC process in Rocketwin? Casior requested the video verification and the response time is 5 working day .