Gambling Forum

Hello The last week i won some sort of money in RocketWin on SweetBonanza 1000, after the winning i've decided to stop and start the verification process - and the nightmare was started. I've send all requested documents ID , proof of address , proof of deposit, proof of card, card. after this i was requested to make an selfie with sheet of paper "special code" and provide additional ID documents. After this i was requested for video verification, also completed according to brand request. Today i was requested for more additional documents Due to AML Checking, Proof of ownership of phone number listed on my profile. and official 2023 tax return and salary slip for the 2024 period. - today i was send all requested documents. I've asked customer service why the verification took some much time and if they can inform me the time frame for the verification and i have received information that the reason of this additional is a Suspicion Gaming Activities detected "how?" i just play a Pragmatic slots ... ... i'm afraid that the brand doing everything to not withdrawal the winning.

Hello Please let me know if there is any chances to expedite the extended KYC process in Rocketwin? Casior requested the video verification and the response time is 5 working day .