andreasvalentinocleo

I have never experienced anything like this when it comes to casinos. I have been completely ghosted. I had no issues with the casino until I requested to self-exclude. After 24 hours, I should have been able to close my account permanently, but it didn’t work. So, I contacted the live chat and told them that it wasn’t working. The support agent told me that it was a glitch in their system. However, she still didn’t close my account, which gave me the opportunity to continue playing—resulting in me losing around €400. I wanted to close my account because I couldn’t control my gambling. That’s the whole point of responsible gaming and self-exclusion, isn’t it? I reached out to them, asking to close my account and refund the money I lost while my account should have been closed. I have sent three emails and contacted live chat ten times—no response anywhere. This is by far the worst treatment I have ever received from a casino. To me, this screams SCAM casino 100%. Not even responding? Unbelievable.