ianjames1983
Ian James
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On the project from May 04, 2025
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This Casino is very misleading. They initially got me in but posing as a legitimate local casino in town called Casino New Brunswick. Do not accept any bonus from them on first deposit or you will never see that money again even if you win. I foolishly gave them 50 dollars and got up to 150 and then could not withdraw my initial funds. Then I accidentally misclicked and lost all 150 dollars and have nothing as I "forfeited" my winnings. This scammy casino is purposely ambiguous hoping that a newbie like me will fall for their tricks. If they had not have used a fake app labeled as my local casino I would have never been drawn in. Avoid them like the plague!
Hi ianjames1983, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and want to address your concerns as clearly as possible. First of all, I deeply regret that you were misled by any unauthorized use of our brand name. As soon as we became aware of this issue we conducted an internal investigation and immediately terminated our partnership with the affiliate responsible for the misleading advertisement. We genuinely appreciate you bringing this to our attention. Regarding the bonuses and withdrawal process, please rest assured that OnlyWin operates under clear and transparent terms and conditions. All bonus-related requirements, including wagering rules, are outlined not only in our Terms & Conditions but are also displayed directly beneath each bonus offer. We also provide reminders to ensure that players are aware of these conditions before accepting any promotion. You mentioned that you were unable to withdraw funds from your account. Our support team has informed me that you did receive a welcome bonus and attempted to withdraw funds obtained from the bonus before completing the required wagering. Unfortunately, this is a standard industry practice, and our support team did inform you about this. After you chose to cancel the bonus, the bonus balance was forfeited, which is also clearly communicated before the cancellation process by immediate pop-up. That said, we truly value your feedback and would like to make things right. I kindly encourage you to reach out to our support team again via support@only.win. I'm confident they will be happy to assist and may even be able to offer a bonus to make up for your experience.