Blacklisted service rules
We decided to write the rules of such an important service of our site as a blacklist in a clear and simple language so that you can easily learn how to use this important tool. Each rule item has a detailed explanation with an example of a situation or a few examples.
Another thing we want to say is that each individual case may have its own nuances and sometimes we go to meet the player and add the casino to the blacklist, because it will be correct and you cannot describe all possible cases in the rules, first of all we protect the interests of the player, and then we think about the interests of online casinos.
Why can a casino be blacklisted?
1. Refusal to pay the player his winnings - this may be a refusal for some far-fetched reason or ignoring the messages of the player in support of the casino.
Example: The refusal of the casino to pay the winnings for an absurd reason, for example, "the use of additional software that affected the RNG of the online slot."
By the way, such software does not exist, it is not possible to influence the return percentage of an online slot.
2. Refusal to return the deposit to the client - for example, you made a deposit, but did not find the desired game, you have the right to return your deposit.
Exceptions - if the rules of the online casino prescribe a minimum deposit wager, in cases where it is adequate, for example, wagering the deposit 1 or 2 times is an adequate deposit wager. But not 10 times wager, for example. With online casinos, casino payment systems with which you make a deposit are charged a commission, so there is a deposit wager.
3. Deliberately delaying the payment - when the casino deliberately delays the payment, for example, the verification of documents takes more than two days because someone does not have time, or someone is not at work.
Example - you put money for withdrawal, a day later you received a letter that you need to verify your account and send documents, you sent documents, then you receive a letter that some document is missing, you send documents again, then they write to you that everything Poor quality documents should be sent in good quality. This is called intentionally delaying a payout with one simple goal: to make you lose your winnings. Such casinos are blacklisted.
4. Operation without a license, use of fake software - if the casino operates without a license, then the casino is blacklisted.
Example - There are many casinos on the Internet that operate without a license with fake software. Although they claim that they have a license and that their software is original.
Fake software can have any percentage of return, for example, 50 percent. That is, in the original slot machines, the percentage of return is approximately 95 percent, and the fake one can have 50, which means that it is impossible to win in this casino.
5. Violation of the rules of "Responsible gaming" - When you ask to be blocked from playing, but the casino does not comply with your request.
Example - Sometimes you lose a lot of money and you can’t stop and write to support “Block my account forever” or “Block my account for a while” and some casinos do not block your account or block it, but they will unblock it again the next day. We, as players, consider this action one of the lowest possible. And such casinos are blacklisted.
You can write a complaint indicating the amount you lost after such an unlock and the casino will be blacklisted until you refund the amount of your deposits.
6. Inadequate casino rules - rules that are impossible not to break.
EXAMPLE: Some casinos make their rules so that if a player wins, they can always find a reason not to pay and refer to their rules. For example, I visited a casino where the rules stated that it was forbidden to play 20 minutes after you made a deposit.
7. Providing bonuses with strange conditions - the rules of the bonus are deliberately designed so that the player can accidentally violate them.
Example - For instance, the wrong deposit bonus states that the maximum bet after receiving the bonus is 5 Canadian dollars, but somewhere at the bottom of the rules it is indicated that in some slots the maximum bet is 50 cents. What is it for?
So that the player does not notice this condition and violates the rules during the game, and if the player won a lot, so as not to pay him.
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How to add a casino to the blacklist?
If you have any problems with the casino, for example, your payout is delayed or you become aware that some casino operates without a license and uses non-original software, then our Community has a section “Casino Complaints”, in this section you need to make complaint, only registered users can write to the Community, if you are not registered on the site Casinosincanada.com, you need to do this.
How to make a complaint?
Making a complaint is very simple, indicate the name of the casino with which you have problems, then explain in simple words what happened to you, take screenshots of the correspondence with support, if you have problems with payments, take a screenshot of the withdrawal request so that the date of the request can be seen.
Within a few hours, the specialist of our site will consider your complaint and blacklist the casino, then he will contact the representatives of the casino and notify them that until the problem is resolved, the casino will remain on the blacklist.
While you are waiting for your money, our community will support you with words of support in your complaint.
In what cases is a casino not blacklisted?
If you grossly violated the rules of the casino during the game, provided that the rules of the casino are adequate and standard, for example, you have several or more accounts in this casino or violated the rules for providing a first deposit bonus, provided that the rules for providing a bonus are reasonable, for example exceeded the maximum allowable bet when clearing the bonus.