SlotsPalace Casino Review: Bonuses, RTP and Complaints
Slots Palace is an online casino established in 2020, boasting an impressive collection of over 3000 games for players to enjoy. The website features a clean and visually appealing design with a playful cartoon theme and straightforward graphics.
Doubtful Casino
My name is Barbara Abdoo and I've been playing with them for years, and I really liked their casino. All of a sudden, in the middle of my play, I was logged out, and my account was disabled. They took my funds. I contacted support, and they just said someone will email me. I don't know what to do. My email is [email address] if someone wants to help me, and my bitcoin address is [bitcoin address].
Stay away from SlotsPalace. It is evident that the site is rigged. If you grind for a bonus and spend more than 20 minutes, it will disconnect you and make you lose everything until you relog. They clearly have a system in place to put people in a losing streak. I have been playing here for years, and the last few weeks have been insane with weird bugs, machines not working, or the site forcing you to lose regardless of your balance or bet. It's disgusting to see, and the support is unhelpful. They know it's a big scam and do everything to avoid talking to us and solving problems.
If you remove more than 100€, it will take at least 48 hours. Additionally, they demand documentation that are nearly impossible to obtain. They process them for more than 48 hours twice in six months and almost always reject them.
This online casino is a complete disaster. There are so many bugs, and there is no customer service. I've been attempting to seek assistance, but no one has responded. Payouts are pitiful. I wouldn't advise anyone to visit this casino.
The worst chat service I've ever encountered. I spoke to them twice, and the first time they spoke to me in Italian and the second time in Estonia. Even when I tell them to stop and speak in Finnish or English instead, they go on. And they disappear for a short while after each response. Here, waiting for a response is torture.
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We are exploring the online casino SlotsPalace in terms of RTP (Return to Player) in slots from different providers. This will help players assess their chances of winning and understand how fair the offered games are.
1X2Gaming RTP
SlotsPalace offers slots from 1X2Gaming with acceptable RTPs. For example, "Battle Maidens Cleopatra" has an RTP of 96.4%, and "Juicy Ninja" has 96%. The lowest is "Lucky Streaks" with an RTP of 95%, but overall, the offerings seem fair.
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Battle Maidens Cleopatra – RTP 96.4%
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Book Of Merlin – RTP 95.8%
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Era Of Gods – RTP 95.8%
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I Am The Law – RTP 96%
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Juicy Ninja – RTP 96%
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Lucky Streaks – RTP 95%
ELK Studios RTP
ELK Studios slots at SlotsPalace show a variety of RTPs without reductions.
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Book Of Toro – RTP 95%
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Coba – RTP 95%
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Cygnus 2 – RTP 94%
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Nitropolis 3 – RTP 95%
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Taco Brothers – RTP 96.3%
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Wild Toro II – RTP 95%
Hacksaw Gaming RTP
An interesting selection is presented in Hacksaw Gaming slots. Most games, including "Chaos Crew" and "Frutz," have RTPs of 96.3%-96.4%. However, "Toshi Video Club" lowers player chances with an RTP of 94.2%, less than the usual 96.17%.
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Chaos Crew – RTP 96.3%
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Frutz – RTP 96.4%
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Miami Multiplier – RTP 96.3%
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Mystery Motel – RTP 96.3%
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Stack 'em – RTP 96.2%
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Toshi Video Club – RTP 94.2% (normal 96.17)
Microgaming RTP
SlotsPalace offers an impressive selection of Microgaming slots. "The Great Archer" with an RTP of 96.81% and "Arctic Valor" with 96.7% promise high chances of winning.
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Arctic Valor – RTP 96.7%
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Jason's Quest – RTP 94.5-96.5
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Queen Of The Crystal Rays – RTP 96.7%
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Seven 7s – RTP 96.6%
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The Great Archer – RTP 96.81%
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Wu Xing – RTP 96.43%
Netent RTP
Mixed results are observed in Netent slots. "Blood Suckers II" impresses with an RTP of 96.94%, while "Butterfly Staxx" and "Aloha! Cluster Pays" lower chances with RTPs of 93.06% and 93.03% respectively.
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Aloha! Christmas – RTP 96%
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Aloha! Cluster Pays – RTP 93.03% (normal 96.42)
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Asgardian Stones – RTP 96.31%
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Blood Suckers II – RTP 96.94%
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Butterfly Staxx – RTP 93.06% (normal 96.8)
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Cash Noire – RTP 96.06%
Nolimit City RTP
Nolimit City slots at SlotsPalace raise concerns. Games are presented with RTPs of 94%, significantly lower than the standard 96%.
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Blood And Shadow – RTP 94.03% (normal 96.13)
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Das Xboot – RTP 94.04% (normal 96.03)
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Disturbed – RTP 94.06% (normal 96.1)
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Kiss My Chainsaw – RTP 94.04% (normal 96.1)
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Mental – RTP 94.2% (normal 96.08)
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Tombstone R.I.P – RTP 94.08% (normal 96.08)
Pragmatic Play RTP
Pragmatic Play shows significant RTP reductions. For example, "Bigger Bass Bonanza" and "Cleocatra" are offered with RTPs of 94.62% and 94.5%, lower than the usual 96.71% and 96.2%.
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Bigger Bass Bonanza – RTP 94.62% (normal 96.71)
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Cleocatra – RTP 94.5% (normal 96.2)
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Little Gem – RTP 94.62% (normal 96.70)
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The Great Stick Up – RTP 94.4% (normal 96.3)
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Wild West Gold Megaways – RTP 94.32% (normal 96.44)
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Zombie Carnival – RTP 94.5% (normal 96.50)
Push Gaming RTP
Push Gaming slots also show reductions.
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Giga Jar – RTP 94.45% (normal 96.48)
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Jammin' Jars – RTP 94.25% (normal 90.45-96.83)
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Mystery Museum – RTP 94.21% (normal 96.58)
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Rat King – RTP 94.32% (normal 96.5)
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Razor Returns – RTP 94.37% (normal 96.55)
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Retro Tapes – RTP 94.46% (normal 96.47)
Red Tiger RTP
Red Tiger shows significant reductions, for example, "Cash Ultimate" with an RTP of 92.11% and "Mystic Staxx" with 92.08%.
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Cash Ultimate – RTP 92.11% (normal 95.71)
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Fruit Stack One – RTP 94.28%
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Mystic Staxx – RTP 92.08% (normal 95.74)
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Neon Links – RTP 92.1% (normal 95.67)
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The Wisecracker Lightning – RTP 92.12% (normal 95.75)
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Tiki Fruits Totem Frenzy – RTP 92.05% (normal 95.69)
Relax Gaming RTP
Relax Gaming slots at SlotsPalace are presented with more stable and high RTPs, except for "Money Train 2" and "Temple Tumble 2 Dream Drop" with 94% and 94.8% respectively.
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Hypernova Radial Reels – RTP 96.26%
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Midnight Marauder – RTP 96.19%
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Money Train 2 – RTP 94% (normal 96.4)
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Out Of The Ice – RTP 96.55%
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Royal Potato – RTP 96.31%
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Temple Tumble 2 Dream Drop – RTP 94.8%
Stakelogic RTP
Stakelogic slots, such as "Atlantis Gold" and "Bison Blocks," have low RTPs of 93.8%-93.82%, raising questions about fairness.
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Atlantis Gold – RTP 93.8% (normal 95.8)
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Bison Blocks – RTP 93.82% (normal 96.05)
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Book Of Adventure Super Stake – RTP 94.49% (normal 96.68)
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Candyways Bonanza Megaways – RTP 94.02% (normal 96.01)
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Greedy Fox – RTP 93.81% (normal 96.01)
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Spartus – RTP 96.6%
Yggdrasil RTP
Most Yggdrasil slots have high RTPs, but in some cases, reductions were noticed. Players should choose games carefully.
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Easter Island – RTP 96.1%
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Gem Rocks – RTP 96.2%
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Jungle Books – RTP 96.1%
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Orient Express – RTP 96.2%
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Pumpkin Smash – RTP 96.2%
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Valley Of The Gods – RTP 94% (normal 96.2)
Play'n Go RTP
Lastly, Play'n Go. Here we encountered massive reductions to 91%, seriously affecting players' chances of winning.
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Gigantoonz – RTP 91% (normal 96.25)
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Hugo Legacy – RTP 91% (normal 96.20)
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Love Is In The Fair – RTP 91% (normal 96.18)
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Pandastic Adventure – RTP 91% (normal 96.22)
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Reactoonz – RTP 91% (normal 96.51)
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Wild Survivor – RTP 91% (normal 96)
Is It Possible to Win at SlotsPalace?
Upon visiting the casino's homepage, players are greeted by a friendly casino host and invited into a luxurious lobby, setting the stage for an exciting gaming experience.
Casino Bonuses
At SlotsPalace Casino, new players can enjoy a generous Welcome Bonus Package worth up to €1000, spread across their first three deposits.
To qualify for each bonus, a minimum deposit of 20 CAD is required, which is a standard requirement in the industry. The first deposit bonus offers a 100% match up to 500 CAD, providing a great boost to your initial funds. On your second deposit, you'll receive a 75% bonus of up to 300 CAD, and for the third deposit, there's a 50% bonus up to 200 CAD.
The wagering requirement for these bonuses is set at 35 times the bonus amount (40 times for free spins winnings), which is a fair condition. It's worth noting that the maximum bet allowed while using the bonus funds is 5 CAD. However, the bonus validity period is set to 10 days, which is relatively short compared to some other casinos that offer a 30-day validity.
During our conversation with customer support, they confirmed that there are no restrictions on the withdrawal of winnings from deposit bonuses.
In addition to the Welcome Bonus, SlotsPalace Casino provides ongoing promotions for existing customers. This includes Weekly Free Spins, a Weekly Reload Bonus, Weekend Promotions, and a Cashback program. The Weekly Cashback offers a 15% cashback up to 3000 CAD, while the Live Cashback provides a 25% cashback up to 300 CAD. The casino also runs limited-time promotions tied to various events, such as Octoberfest.
Overall, SlotsPalace Casino offers a solid range of bonuses and promotions to enhance the gaming experience for both new and existing players.
Casino Games
Slots Palace Casino has come a long way since its inception, significantly expanding its game collection to provide players with a diverse and extensive gaming experience.
With over 3000 games available, the casino primarily focuses on slots, offering a wide variety of options to cater to different player preferences. In addition to slots, you'll also find a selection of popular table games like Blackjack, Roulette, and Video Poker.
To enhance your gaming experience, the casino provides convenient filtering options. You can easily search for games by specific providers if you have a preferred software developer or are looking for games from a particular brand. Furthermore, most of the games on the platform offer a demo version, allowing you to try them out for free before committing any real money. This feature is particularly useful in helping you determine which games suit your preferences and playing style.
Slots Palace Casino strives to offer a diverse and engaging gaming environment by constantly updating its game library with new and exciting titles. Whether you're a fan of slots or enjoy classic table games, you're likely to find a vast selection of options to keep you entertained at Slots Palace.
Deposit and Withdrawal
Slots Palace Casino offers a variety of convenient payment methods for seamless deposits and withdrawals. The availability of these methods may vary based on your country of registration, ensuring you have the most accurate and up-to-date options when creating your account.
You'll find popular credit and debit card options such as Visa and Mastercard, providing a familiar and secure way to transfer funds. Additionally, the casino supports a range of e-wallets, including Ecopayz, Neteller, Skrill, Trustly, and MiFinity, offering quick and hassle-free transactions. If you prefer instant banking methods, options like Sofort and Interac are also available. For traditional bank transfers, the casino accommodates regular bank transfers as well.
Slots Palace Casino also embraces the growing trend of cryptocurrency, allowing you to use popular digital currencies like Bitcoin, Ethereum, Litecoin, and Ripple for your transactions.
The minimum deposit and withdrawal amounts are both set at 20 CAD, ensuring accessibility for players of various budgets. To comply with standard Anti-Money Laundering policies, all deposited funds must be wagered at least once before initiating a withdrawal. Failure to meet this requirement may result in the casino imposing a fee.
With reasonable minimum amounts and adherence to industry standards, Slots Palace Casino provides a fair and user-friendly banking experience for its players, ensuring a smooth and secure transfer of funds.
License and Security
Slots Palace Casino is operated by Rabidi N.V., a reputable company registered and established under the laws of Curacao. While it's essential to consider licensing when choosing an online casino, we would like to emphasize that not all Curacao licensees are the same.
While regulatory bodies like the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA) have stringent rules in place to ensure customer protection and fair gaming, it's worth noting that many Curacao licensees also prioritize player satisfaction and timely payments. Slots Palace Casino appears to be one of these reputable establishments.
While Curacao's licensing framework may not be as strict as that of the UKGC or the MGA, it does provide a level of oversight and regulation. Many Curacao-licensed casinos operate ethically and strive to process payments promptly and accurately.
It's always wise to conduct thorough research and read player reviews to gauge the reputation and reliability of any online casino, regardless of its licensing jurisdiction. In the case of Slots Palace, they have demonstrated a commitment to treating players with respect and ensuring a positive gaming experience.
Ultimately, it's important to find a casino that aligns with your preferences and offers a secure and fair environment.
Customer Support
Slots Palace Casino provides round-the-clock customer support through live chat and email. We personally reached out to their support team via live chat, and we were pleased with the promptness of their response.
SlotsPalace Screenshots
Mobile Casino
Slots Palace Casino does not provide a dedicated mobile app, but players can still enjoy the games on their mobile devices. The desktop versions of the games are fully compatible with both iOS and Android platforms, allowing players to access them directly through their mobile browsers.
In conclusion, while Slots Palace Casino may not be at the forefront of the industry, it is a respectable casino that offers a good selection of games, reasonable withdrawal limits, and attractive bonus offers. However, it is important to note that the casino operates under an offshore license, which means it may not have the same level of regulatory oversight and player protection as casinos licensed by stricter authorities.
- Extensive Game Selection
- Attractive Welcome Bonus Package
- Mobile Compatibility
- Offshore License
- Limited Support Options
- Short Bonus Validity
SlotsPalace Casino
2020
1x2 Gaming, Big Time Gaming, Elk Studios, Endorphina, Evolution Gaming, Ezugi, GameART, Habanero, NetEnt, Nolimit City, PariPlay, Play'n GO, Playson, Pragmatic Play, Quickfire, Quickspin, Red Rake Gaming, Red Tiger Gaming, Tom Horn Gaming, Wazdan, Relax Gaming, Yggdrasil Gaming, Booongo Gaming, Betsoft, Playtech, Amatic, Iron Dog Studios
Android, iPad, iPhone, Windows, Mac
Chat, E-mail, Tel
AUD, BRL, CAD, EUR, NOK, USD, HUF
FAQ
Slots Palace Casino is owned and operated by Rabidi N.V. and operates under a Curacao license. While the Curacao license may not offer the same level of regulatory oversight as stricter authorities, the casino strives to provide a safe and reliable gaming environment.
Slots Palace Casino supports a range of payment methods, including major credit and debit cards, e-wallets such as Neteller and Skrill, bank transfers, and various cryptocurrencies like Bitcoin and Ethereum. The availability of payment methods may vary depending on the player's country of residence.
Slots Palace Casino partners with reputable game providers that undergo regular testing and auditing to ensure fairness. The games utilize random number generator (RNG) technology to provide fair and unbiased outcomes for players.