FestivalPlay Casino Review: Bonuses, RTP and Complaints

On the one hand, it shines with a strong gaming catalog, offering a solid selection of popular casino and live casino games, as well as a diverse range of sports events to bet on. Coupled with enticing rewards and promotions, it certainly adds to the thrill of playing here. The website itself is user-friendly with simple registration, fast loading times, and an intuitive interface.

However, there are a few significant drawbacks that need addressing. For starters, the minimum withdrawal amount is not clearly disclosed, and you can only see it in the cashier after making your first deposit. Moreover, some withdrawal fees may apply, and the rollover requirements before cashing out are on the higher side. These are issues that typically shouldn't be present in a top-tier online casino, and we would recommend FestivalPlay to improve its withdrawal policies.

FestivalPlay lives up to its name with a generous selection of bonuses designed to make your gambling experience festive and rewarding. New players are welcomed with a 100% bonus up to C$750 plus 200 free spins, valid for casino games only. The bonus conditions are fair, and the requirements are clear, though the 40x wagering requirement is standard for the industry. The free spins are credited in batches of 20 per day for 10 days, which adds extra excitement.

While the offers are varied and appealing, players should note that there are restrictions on the maximum cash-out, capped at 10x the bonus value, and the promotions are unavailable in certain regions. As for the overall bonus experience, it’s solid but could benefit from clearer withdrawal terms.

FestivalPlay excels in its game variety, collaborating with top game providers to bring an extensive range of Slots, Crash games, Jackpots, and live table games. The Casino section is well-organized with categories such as Top, New Games, Featured Titles, and Book of Slots, making it easy to navigate. There’s also a wide selection of games from renowned developers like BetSoft and Microgaming. The Sportsbook, offering over 45 sports and 500+ leagues, caters well to sports bettors.

The live casino section stands out with its large selection of live dealer games, including blackjack, roulette, and poker, with over 1,000 games to choose from. For fans of crash games, options like Spaceman and Plinko add extra excitement.

FestivalPlay supports a broad range of payment methods, from traditional credit/debit cards like Visa and MasterCard to e-wallets like Skrill, Neteller, and even several cryptocurrencies such as Bitcoin, Ethereum, and Litecoin. While deposits are easy with a minimum of C$15 for most methods, the withdrawal process is a bit tricky. The minimum withdrawal is unspecified, and no preview is provided until after your first deposit.

What’s more, multiple withdrawals within a 30-day period may incur an 8% fee, which is rather high compared to other casinos. Furthermore, the x5 rollover requirement before withdrawals can be completed is higher than average, and the lack of transparency regarding withdrawal times and fees is another downside.

FestivalPlay is licensed by Gaming Curacao, which ensures that it operates within the regulatory framework for fair play and secure transactions. The site uses SSL encryption to safeguard your personal data and financial transactions. Independent audits confirm the fairness of the games through verified RNG (Random Number Generator).

However, it’s worth noting that FestivalPlay lacks some responsible gambling tools, such as deposit limits or self-exclusion options, which can be a concern for players looking to manage their gaming habits.

Customer support is available 24/7 via live chat and email. The support team is generally responsive and well-trained to assist with various issues, from account management to payment inquiries. While the support channels are available at all times, the lack of a phone support option might be a dealbreaker for some players.

FestivalPlay also boasts a well-optimized mobile platform that works seamlessly on both Android and iOS devices. Although there's no dedicated mobile app, the mobile site is fully responsive and provides access to all games and promotions without requiring additional downloads.