Error the server BrunoCasino
Thread starter Marci123 Start date 09/05/2024 01:55:35 am
Hello, I have been registered at BrunoCasino for over a year and... I don't know where to go with this, where to write for help with my problem for 5 months now - the only thing that comes to my mind is to enforce whatever it is with legal aid in court but I know that it will drag on forever.. I also wanted to apologize in advance for taking up my time and bothering me... but I feel simply POWERLESS in this matter. Let me try to briefly describe the problem. I registered on the casino website - FOR THE FIRST TIME in my life in July last year. I won, I lost - it doesn't matter, I read the regulations, so I was perfectly aware of it but I treated it as entertainment. I have been running my own company for 9 years, so entertainment naturally comes in handy in my free time. everything was without any problems, I got a manager - which delighted me very much the first time. Why the first time, I'll explain. As of today, I have been a player for 14 months, and I have 3 managers on my account. What am I getting at, everything was great until my "big" win in the game from Pragmatik game: Kingdom of Atlantis, in which I managed to win 158,000 €. It happened in April this year. And since then I have had constant server errors from the Casino side, which I have documented on screenshots, screen recordings, a report that no one has done anything about for 5 months, no help/determination or explanation from the manager, support, chat, e-mail. NONE. The problem first appeared with the withdrawal, which was processed for a long time. Finally, out of 158,000 I managed to withdraw only 26,000. The problems started - which last to this day - with an error popping up inside the server. The spin (1 spin) can spin for 3 minutes or longer, the game freezes and is thrown out of it to the main page (without returning the stake for the spin or without the winnings that somehow fly out of it). The spin skips, various uncreated things happen which are reported by me because these errors in the name of a server error (which, as the casino emphasized, they encounter for the first time and try to explain to suppliers and technicians what it is about because the error is about from the casino side) the amount of about 240000€ was turned over. So far, I have not received any answer, no solution from the casino side, I am constantly ignored and dismissed. whenever I do not write to the support asking for information on the "escalation" which SUPPOSEDLY was opened skysze: could I send evidence, nobody knows anything, they do not know what it is about and so on and so forth, the same thing over and over again. additionally they process my deposit (which has the status canceled, made on 30.08 - card payment debited from the account. Then another ERROR popped up, this time Internacional. Every bonus that I receive, I turn over max. 70% because due to subsequent errors, another buffering of 1 turn, etc. I am not able to turn over another 30% because of the ERROR. In my opinion, this is some kind of block imposed by the system? casino? ... from my theoretical win. At the very beginning, the errors concerned only Pragmatika, later they started popping up one by one at your other game provider on each of them that I have played so far. In April I explained to myself that "okay, errors happen / after winning it happens" but if it lasts for 5 months and nothing is done about it and only I am required to turn over bonuses or receive a bonus for the deposit and nothing is enforced from the Casino side, on the contrary, the error is ignored not caused by factors on my part, but on the part of the Casino. there were attempts to change the device, clear the cache and everything else. the problem CONTINUES and everyone has me deep deep in ....... I feel cheated and... honestly I have no idea what to do next. If I have to go to Costa Rica just to prove my point because the BrunoCasino Jurisdiction reaches there, I will do it because it is unprofessional from every side and I say this as a consumer/player and a person who owns and manages his own Company. It is absolutely unacceptable, unprofessional and it is starting to look like a law that works only in one direction. towards the casino. Since the Casino is managed by professionals in the field of computer science, logic, law and finance... I apologize but this is a joke.. as a person running my own business I also have lawyers and people trained in law and analyzing this with them privately for now after quite a long consideration, from the legal side the casino was primarily to blame for its ignorance and drawing material goods from it. If you need additional information or "evidence" that I mentioned above - I will definitely attach it but I kindly ask you to treat me and my case seriously because it is your license and in this way if there are more people like me it also affects your name and your credibility when it comes to honesty towards us - users. I kindly ask you to consider my case and I ask you with all my heart to contact me. Warmest regards,
Marta c wrote Thursday 5th of September
Hello, I have been registered at BrunoCasino for over a year and... I don't know where to go with this, where to write for help with my problem for 5 months now - the only thing that comes to my mind is to enforce whatever it is with legal aid in court but I know that it will drag on forever.. I also wanted to apologize in advance for taking up my time and bothering me... but I feel simply POWERLESS in this matter. Let me try to briefly describe the problem. I registered on the casino website - FOR THE FIRST TIME in my life in July last year. I won, I lost - it doesn't matter, I read the regulations, so I was perfectly aware of it but I treated it as entertainment. I have been running my own company for 9 years, so entertainment naturally comes in handy in my free time. everything was without any problems, I got a manager - which delighted me very much the first time. Why the first time, I'll explain. As of today, I have been a player for 14 months, and I have 3 managers on my account. What am I getting at, everything was great until my "big" win in the game from Pragmatik game: Kingdom of Atlantis, in which I managed to win 158,000 €. It happened in April this year. And since then I have had constant server errors from the Casino side, which I have documented on screenshots, screen recordings, a report that no one has done anything about for 5 months, no help/determination or explanation from the manager, support, chat, e-mail. NONE. The problem first appeared with the withdrawal, which was processed for a long time. Finally, out of 158,000 I managed to withdraw only 26,000. The problems started - which last to this day - with an error popping up inside the server. The spin (1 spin) can spin for 3 minutes or longer, the game freezes and is thrown out of it to the main page (without returning the stake for the spin or without the winnings that somehow fly out of it). The spin skips, various uncreated things happen which are reported by me because these errors in the name of a server error (which, as the casino emphasized, they encounter for the first time and try to explain to suppliers and technicians what it is about because the error is about from the casino side) the amount of about 240000€ was turned over. So far, I have not received any answer, no solution from the casino side, I am constantly ignored and dismissed. whenever I do not write to the support asking for information on the "escalation" which SUPPOSEDLY was opened skysze: could I send evidence, nobody knows anything, they do not know what it is about and so on and so forth, the same thing over and over again. additionally they process my deposit (which has the status canceled, made on 30.08 - card payment debited from the account. Then another ERROR popped up, this time Internacional. Every bonus that I receive, I turn over max. 70% because due to subsequent errors, another buffering of 1 turn, etc. I am not able to turn over another 30% because of the ERROR. In my opinion, this is some kind of block imposed by the system? casino? ... from my theoretical win. At the very beginning, the errors concerned only Pragmatika, later they started popping up one by one at your other game provider on each of them that I have played so far. In April I explained to myself that "okay, errors happen / after winning it happens" but if it lasts for 5 months and nothing is done about it and only I am required to turn over bonuses or receive a bonus for the deposit and nothing is enforced from the Casino side, on the contrary, the error is ignored not caused by factors on my part, but on the part of the Casino. there were attempts to change the device, clear the cache and everything else. the problem CONTINUES and everyone has me deep deep in ....... I feel cheated and... honestly I have no idea what to do next. If I have to go to Costa Rica just to prove my point because the BrunoCasino Jurisdiction reaches there, I will do it because it is unprofessional from every side and I say this as a consumer/player and a person who owns and manages his own Company. It is absolutely unacceptable, unprofessional and it is starting to look like a law that works only in one direction. towards the casino. Since the Casino is managed by professionals in the field of computer science, logic, law and finance... I apologize but this is a joke.. as a person running my own business I also have lawyers and people trained in law and analyzing this with them privately for now after quite a long consideration, from the legal side the casino was primarily to blame for its ignorance and drawing material goods from it. If you need additional information or "evidence" that I mentioned above - I will definitely attach it but I kindly ask you to treat me and my case seriously because it is your license and in this way if there are more people like me it also affects your name and your credibility when it comes to honesty towards us - users. I kindly ask you to consider my case and I ask you with all my heart to contact me. Warmest regards,
Hello friend, I will try to help you. I need screenshots. Send me a Whatsapp number or a telegram login in a personal account.
Mike Collins wrote Thursday 5th of September
Marta c wrote Thursday 5th of September
Hello, I have been registered at BrunoCasino for over a year and... I don't know where to go with this, where to write for help with my problem for 5 months now - the only thing that comes to my mind is to enforce whatever it is with legal aid in court but I know that it will drag on forever.. I also wanted to apologize in advance for taking up my time and bothering me... but I feel simply POWERLESS in this matter. Let me try to briefly describe the problem. I registered on the casino website - FOR THE FIRST TIME in my life in July last year. I won, I lost - it doesn't matter, I read the regulations, so I was perfectly aware of it but I treated it as entertainment. I have been running my own company for 9 years, so entertainment naturally comes in handy in my free time. everything was without any problems, I got a manager - which delighted me very much the first time. Why the first time, I'll explain. As of today, I have been a player for 14 months, and I have 3 managers on my account. What am I getting at, everything was great until my "big" win in the game from Pragmatik game: Kingdom of Atlantis, in which I managed to win 158,000 €. It happened in April this year. And since then I have had constant server errors from the Casino side, which I have documented on screenshots, screen recordings, a report that no one has done anything about for 5 months, no help/determination or explanation from the manager, support, chat, e-mail. NONE. The problem first appeared with the withdrawal, which was processed for a long time. Finally, out of 158,000 I managed to withdraw only 26,000. The problems started - which last to this day - with an error popping up inside the server. The spin (1 spin) can spin for 3 minutes or longer, the game freezes and is thrown out of it to the main page (without returning the stake for the spin or without the winnings that somehow fly out of it). The spin skips, various uncreated things happen which are reported by me because these errors in the name of a server error (which, as the casino emphasized, they encounter for the first time and try to explain to suppliers and technicians what it is about because the error is about from the casino side) the amount of about 240000€ was turned over. So far, I have not received any answer, no solution from the casino side, I am constantly ignored and dismissed. whenever I do not write to the support asking for information on the "escalation" which SUPPOSEDLY was opened skysze: could I send evidence, nobody knows anything, they do not know what it is about and so on and so forth, the same thing over and over again. additionally they process my deposit (which has the status canceled, made on 30.08 - card payment debited from the account. Then another ERROR popped up, this time Internacional. Every bonus that I receive, I turn over max. 70% because due to subsequent errors, another buffering of 1 turn, etc. I am not able to turn over another 30% because of the ERROR. In my opinion, this is some kind of block imposed by the system? casino? ... from my theoretical win. At the very beginning, the errors concerned only Pragmatika, later they started popping up one by one at your other game provider on each of them that I have played so far. In April I explained to myself that "okay, errors happen / after winning it happens" but if it lasts for 5 months and nothing is done about it and only I am required to turn over bonuses or receive a bonus for the deposit and nothing is enforced from the Casino side, on the contrary, the error is ignored not caused by factors on my part, but on the part of the Casino. there were attempts to change the device, clear the cache and everything else. the problem CONTINUES and everyone has me deep deep in ....... I feel cheated and... honestly I have no idea what to do next. If I have to go to Costa Rica just to prove my point because the BrunoCasino Jurisdiction reaches there, I will do it because it is unprofessional from every side and I say this as a consumer/player and a person who owns and manages his own Company. It is absolutely unacceptable, unprofessional and it is starting to look like a law that works only in one direction. towards the casino. Since the Casino is managed by professionals in the field of computer science, logic, law and finance... I apologize but this is a joke.. as a person running my own business I also have lawyers and people trained in law and analyzing this with them privately for now after quite a long consideration, from the legal side the casino was primarily to blame for its ignorance and drawing material goods from it. If you need additional information or "evidence" that I mentioned above - I will definitely attach it but I kindly ask you to treat me and my case seriously because it is your license and in this way if there are more people like me it also affects your name and your credibility when it comes to honesty towards us - users. I kindly ask you to consider my case and I ask you with all my heart to contact me. Warmest regards,
Hello friend, I will try to help you. I need screenshots. Send me a Whatsapp number or a telegram login in a personal account.
Send message
Marta c wrote Thursday 5th of September
Hello, I have been registered at BrunoCasino for over a year and... I don't know where to go with this, where to write for help with my problem for 5 months now - the only thing that comes to my mind is to enforce whatever it is with legal aid in court but I know that it will drag on forever.. I also wanted to apologize in advance for taking up my time and bothering me... but I feel simply POWERLESS in this matter. Let me try to briefly describe the problem. I registered on the casino website - FOR THE FIRST TIME in my life in July last year. I won, I lost - it doesn't matter, I read the regulations, so I was perfectly aware of it but I treated it as entertainment. I have been running my own company for 9 years, so entertainment naturally comes in handy in my free time. everything was without any problems, I got a manager - which delighted me very much the first time. Why the first time, I'll explain. As of today, I have been a player for 14 months, and I have 3 managers on my account. What am I getting at, everything was great until my "big" win in the game from Pragmatik game: Kingdom of Atlantis, in which I managed to win 158,000 €. It happened in April this year. And since then I have had constant server errors from the Casino side, which I have documented on screenshots, screen recordings, a report that no one has done anything about for 5 months, no help/determination or explanation from the manager, support, chat, e-mail. NONE. The problem first appeared with the withdrawal, which was processed for a long time. Finally, out of 158,000 I managed to withdraw only 26,000. The problems started - which last to this day - with an error popping up inside the server. The spin (1 spin) can spin for 3 minutes or longer, the game freezes and is thrown out of it to the main page (without returning the stake for the spin or without the winnings that somehow fly out of it). The spin skips, various uncreated things happen which are reported by me because these errors in the name of a server error (which, as the casino emphasized, they encounter for the first time and try to explain to suppliers and technicians what it is about because the error is about from the casino side) the amount of about 240000€ was turned over. So far, I have not received any answer, no solution from the casino side, I am constantly ignored and dismissed. whenever I do not write to the support asking for information on the "escalation" which SUPPOSEDLY was opened skysze: could I send evidence, nobody knows anything, they do not know what it is about and so on and so forth, the same thing over and over again. additionally they process my deposit (which has the status canceled, made on 30.08 - card payment debited from the account. Then another ERROR popped up, this time Internacional. Every bonus that I receive, I turn over max. 70% because due to subsequent errors, another buffering of 1 turn, etc. I am not able to turn over another 30% because of the ERROR. In my opinion, this is some kind of block imposed by the system? casino? ... from my theoretical win. At the very beginning, the errors concerned only Pragmatika, later they started popping up one by one at your other game provider on each of them that I have played so far. In April I explained to myself that "okay, errors happen / after winning it happens" but if it lasts for 5 months and nothing is done about it and only I am required to turn over bonuses or receive a bonus for the deposit and nothing is enforced from the Casino side, on the contrary, the error is ignored not caused by factors on my part, but on the part of the Casino. there were attempts to change the device, clear the cache and everything else. the problem CONTINUES and everyone has me deep deep in ....... I feel cheated and... honestly I have no idea what to do next. If I have to go to Costa Rica just to prove my point because the BrunoCasino Jurisdiction reaches there, I will do it because it is unprofessional from every side and I say this as a consumer/player and a person who owns and manages his own Company. It is absolutely unacceptable, unprofessional and it is starting to look like a law that works only in one direction. towards the casino. Since the Casino is managed by professionals in the field of computer science, logic, law and finance... I apologize but this is a joke.. as a person running my own business I also have lawyers and people trained in law and analyzing this with them privately for now after quite a long consideration, from the legal side the casino was primarily to blame for its ignorance and drawing material goods from it. If you need additional information or "evidence" that I mentioned above - I will definitely attach it but I kindly ask you to treat me and my case seriously because it is your license and in this way if there are more people like me it also affects your name and your credibility when it comes to honesty towards us - users. I kindly ask you to consider my case and I ask you with all my heart to contact me. Warmest regards,
Registered: martaacic@gmail.com
Mike Collins wrote Monday 9th of September
The representative replied to me that either today or tomorrow there will be an answer from them, hopefully a solution to your problem.
hello. have there been any updates? Because you haven't replied to me either and there have been no specific answers..
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