Extremely unpleasant situation that has arisen with the online casino ComeOn

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284
#20416

CasinosInCanada administration . I have to contact you regarding an extremely unpleasant situation that has arisen with the online casino ComeOn . I registered on the platform, attracted by their generous welcome bonus of 200% up to $1,000. After carefully studying the terms and conditions, I made a deposit of 500 CAD and received a bonus of 1,000 CAD. Next, I started to fulfill the wager , which was x35 of the bonus amount. Over the course of a week, I methodically played the slots listed as allowed for wagering. According to my calculations and the data in my personal account, by June 30, I had fully met the wagering requirements, and my balance was 3,780 CAD. ComeOn support informed me that my account was blocked due to "suspicious activity" and "violation of the bonus program rules." When I asked for clarification on what exactly these violations were, I received only template answers without any specifics. I have tried to contact the casino multiple times through all available channels: email, online chat and even social networks. However, all my attempts to get a clear explanation of the situation and unblock the account have been unsuccessful. I ask you to help resolve this situation and restore justice. I am ready to provide all the necessary information to conduct a thorough investigation.

#20417

Hello! To begin our investigation we will need additional information. Please send the following data via private message: 1. Your login to ComeOn casino 2. Screenshots of correspondence with support service Once we receive this information, we will begin a thorough investigation and contact ComeOn administration to clarify all the circumstances.

#20418

Thank you for your prompt response. I have sent all the requested data via private messages.

#20419

We are starting an investigation and will contact ComeOn for their comments on this situation. This process usually takes 3-5 business days. We will keep you informed of any significant updates on your case.

#20421

I am fighting a losing battle with luxury casino about my winnings. There has been one excuse after another. Emails that they sent that I never received, dates changing with every agent you talk with. Crooked as hell!!!! . Is there anyone at all that can help me?

#20422

I'll be waiting for news from you.

#20444

Hello! We have an update on your case. We have conducted a thorough investigation and contacted ComeOn administration several times . Here is what we have found out: 1. The casino admitted that their initial decision to block your account was based on an automated algorithm that mistakenly identified your gaming activity as suspicious. 2. After our intervention, they performed a manual check of your account. 3. ComeOn has acknowledged their mistake and agreed to unblock your account and pay out the full amount of your winnings, CAD 3,780.

#20445

I am truly grateful to you for the work you have done. Let me clarify: do I understand correctly that I will be able to withdraw the entire amount of 3780 CAD?

#20450

That's right.

#20459

Once again, thank you very much! I will definitely let you know as soon as I get access to the account and make a withdrawal. The account is already unblocked, I made a withdrawal request. I hope everything goes smoothly.

#20461

I want to inform you that the withdrawal has been successfully processed and the money has already arrived to my account. You really helped me in a difficult situation. Thanks again for your work and support!

#20466

Great news!

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