hellspin casino blocked the account with my deposit

Registration of the second/third account is prohibited. what was the problem with choosing another casino? A representative of the casino answered me: You took the bonus on the second account, the balance decreased, your real money is lost, because if you take the bonus, first the game goes for real money, and then for bonus money. I'm sorry, there's nothing I can do. I will not add casinos to the blacklist either.

I did not lose money and did not play with the bonus. My balance did not decrease and was not lost., I won 150 euros and lost them. And put 400 euros on withdrawal. I completely cancelled the bonus. In fact, this casino is a scammer, I could have been blocked if I won on the first account, won on the second, or used some fraudulent schemes. But I did not use anything, did not win, I just lost money on the first account. This is not a violation if I made a mistake with the mail during registration, indicated the wrong mail. Put my deposit on withdrawal, cancelled the bonus and did not use it. It turns out that the casino is a scammer. When this casino gets a regulator, I will write complaints to this regulator about hellspin

the casino is lying to you, the money was not lost. I increased the deposit from 400 euros to 550, then lost 150 and made a request to withdraw 400 euros, it was cancelled and 6 hours later the account was blocked. these are liars and scammers hellspin

If this was an honest casino, they would have easily returned my money. I believe that I did not violate anything. You are being brazenly lied to and deceived, my money is being stolen. Do you know when this casino will have a regulator?

and here is proof that the casino is cheating you. did they write to you that I lost all the money? this is not true. the screenshots show that I put money on withdrawal and my application was cancelled, verification was requested. I uploaded documents for verification and re-submitted the withdrawal application. it was also cancelled and the account was blocked. everything is visible in the screenshots

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if you can't help with a refund, then please blacklist this casino, I'm not a rich man, it's unfair that my honestly earned money was stolen by this fraudulent casino...

Friend, don't play for money anymore. In this case, I really can't do anything. You confirm that you have several accounts at this casino. This casino has been in the rating for three years and in three years they have withdrawn money to many players. The casino has a rule, during registration you agree to these rules. Thanks!

I wrote that I made the first account and got the wrong email! I don't have access to the first account, I topped up my balance by 20 euros and immediately lost them. I couldn't log into that account anymore! I don't have any data from it. If I had withdrawn winnings from both accounts, the casino could have blocked me. They stole my deposit, it's a scam casino. Then you write to me that I lost my money, then you write that I broke the rules. You should decide. I sent you screenshots, I had my deposit of 400 euros left on my balance. The casino has no right to confiscate a personal deposit

and they probably paid out money until they had a regulator. now this is a casino without a regulator. what does it cost them to give back my deposit? this is not a win, this is my personal money. I have never withdrawn anything from this casino. only a fraudulent site will steal personal money

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what is this? this site does not regulate casinos