I have a real problem with Betswap

Hey guys, am I writing this correctly? Should I leave a complaint here? I don't know where else to go, but I have a real problem with Betswap. I registered on their website on June 15, 2024, everything was fine. Then I won a good amount - 1200 CAD. Naturally, I wanted to withdraw the money. And then the problems started. On July 5, I requested a withdrawal, and on July 7, my account was blocked! Like, suspected fraud. What the hell? I wrote to support, asking what kind of nonsense. They replied that they were checking my account. It's been two weeks already, and nothing. I feel like a complete idiot, honestly. I just want my honestly won money. Help, please!

Hello. Thank you for your message. We are sorry to hear about the difficulties you are having with Betswap Casino. To help you resolve this issue, please provide your login or email address registered with the casino. Also, if you have screenshots of your support conversations, please send them to us via private messages. Sincerely, the CasinosInCanada team.

Hello again. Login: dioguingangsta. I sent you screenshots and correspondence in private messages. I hope you can sort out this mess.

We have received your information and have started an investigation. Our specialists will contact Betswap Casino and try to find out the reasons for blocking your account. We will keep you updated on all stages of the investigation. Please wait a few days for the first results. Sincerely, the CasinosInCanada team.

Thanks for taking this on. But I have another question. If they say I broke the rules, what then? Can they just take my money?

If the casino claims that you have violated the rules, they are obliged to provide evidence of this. We will ask them for explanations and documents to support any accusations. In the event that the casino cannot prove a violation on your part, we will insist on unblocking your account and returning your funds. Sincerely, the CasinosInCanada team.

Got it, thanks for clarifying. One more thing: if they say that I did break the rules, will I be able to dispute it somehow?

If Betswap Casino claims that you have broken the rules, but you believe it is unlawful, we will support you in challenging this decision. We can help you draw up an appeal and provide all the assistance necessary to protect your interests. Sincerely, the CasinosInCanada team.

Great, thanks. I hope it doesn't come to that, but it's still nice to know you'll support it. I'm waiting for news.

We have contacted Betswap Casino and have received a preliminary response from them. They claim that your account has been blocked due to suspicious activity. We have asked them to provide more details and evidence. While they are reviewing our request, please allow a few days for further updates. Sincerely, the CasinosInCanada team.

Suspicious activity? I just played and won! That's a bit too suspicious, don't you think? Okay, I'll wait for their explanation.

Hello We have contacted Betswap Casino again. They have provided information about suspicious activity, but it was not convincing enough. We insist on reviewing your case and demand the restoration of your account and withdrawal of funds. We will keep you updated. Sincerely, the CasinosInCanada team.

Thank you for your efforts! I hope they come to their senses and give me back access. But I have another question: if they don't agree to unblock my account, what then?

If Betswap Casino refuses to unblock your account and provide your winnings, we will add them to our blacklist and publish information about your case on our website. This will help other players avoid similar problems. We can also help you contact the relevant regulators for further action. Sincerely, the CasinosInCanada team.

Got it, thanks for clarifying. I hope it doesn't come to that, but it's nice to know there are options. I look forward to hearing from you.

We are pleased to inform you that Betswap Casino has agreed to review your case and confirmed that your account will be unblocked within the next 24 hours. Your withdrawal request will also be processed. Please confirm once you have access to your account and the funds have arrived in your account. Sincerely, the CasinosInCanada team.

This is great news! As soon as everything is ok, I will definitely let you know. Thank you for your help!

The money arrived! Thanks again for your support. I hope there won't be any more problems like this, but if anything happens, I now know where to go.

Glad to hear that everything was resolved positively. If you have any questions or problems, feel free to contact us. Good luck in the game and all the best! Sincerely, the CasinosInCanada team.