Withdrawal

I recently joined moanacasino, deposited £40 and ended up winning £3,500, tried withdrawing but received the following email. We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of £2,974.39 has been removed from your balance due to the breach of the following Terms & Conditions: 63.4 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request. Lastly, the amount of £600 is available in your account. Surely this isn’t legal, I’ve tried arguing this with them but they aren’t having it. Who can I take this up with?

https://casinosincanada.com/casinos/moana-casino/ Hi, did the casino trick you? Do you have screenshots? Which E-mail was the account registered to? Upload screenshots 1 at a time in the message. Thanks!

I have no screen shots, only email correspondence from them. How can this be allowed? Surely it’s fraud?

Hi, take a screenshot of the correspondence and post it in the topic 1 in each message. And I need the E-mail address that the casino account was registered with.

Dear Leeroy We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of £2,974.39 has been removed from your balance due to the breach of the following Terms & Conditions: 63.4 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request. Lastly, the amount of £600 is available in your account. Do not hesitate to contact us in case you require any assistance. My email is leeroyguille@hotmail.com

Hi, I've contacted the casino representative.

I've added the casino to the blacklist so far.

Friend, I'm sorry to write this, but the casino representatives have banned me on Skype. This casino and other casinos of this company will be added to the blacklist. We will write a big investigation about these scammers.

Blacklisted