PinoCasino are just bandits who stole my money!

Start date

280
#769

Damn it! I've been playing at this damn PinoCasino for a long time , making deposits and hoping for some luck. I spent so much of my fucking money to finally win. And hell, when I go to my profile, what do I see? 0! Zero fucking money in my account! I trusted this fucking casino, thought they were honest and reliable. But it turns out they are just bandits who stole my money! I can't even find words to describe my anger and hurt. And what does this casino do? Nothing! I've been trying for days and nights to contact them, emailing them, texting them online, but they just ignore me like I'm nothing! They give me no answers, no explanations. This is simply unacceptable! I want this rogue site to answer for their actions and get my money back. I won't stop until I get what's mine! I need my money and I'm not leaving until I see it in my damn account! Help me please!

#773

Hello, We understand that you are very concerned and disappointed with the current situation. We are ready to help you understand this issue and find a solution. 1. To get started, please provide us with the following information: 2. Your full name and email address associated with the casino account. 3. The dates you deposited and the amounts that were deposited. 4. When you notice the loss of money in your account. 5. All details of communication with the casino, including sent emails and dates of access to online chat. With this information, we will be able to conduct a more detailed investigation and try to find the cause and solution of the problem. In addition, we may have additional questions or requests for additional data. We want to assure you that we take each of our clients seriously and strive to provide a positive experience at our casino. We will work to resolve this situation and contact you as soon as possible to provide you with updated information and assistance. If you have any further questions or information that you consider important to our investigation, please feel free to let us know. We appreciate your patience and cooperation in this matter. Best wishes, CasinosInCanada support team

paid 50 USD
our debt 480 USD
#779

Deposits: 500 CAD$ June 10, 2023 700 CAD$ June 13, 2023 300 CAD$ July 5, 2023 I noticed the loss of money in my account on July 10 when I went to my profile and found that the balance was 0 CAD$. I sent emails to Dux Casino on July 10th and 15th but didn't get any replies! I wrote through their damn chat between these dates every day, the operator simply ignored my requests. Sent my details to you in a message.

#781

Thank you for your reply. Please add screenshots of e-mail correspondence and, if possible, chat correspondence. Please send this information to us as well.

paid 50 USD
our debt 480 USD
#784

Ready. I'm waiting for a solution to the problem.

#791

Well, how is it? Any progress or responses from the casino?

#795

We are working with their team to understand what happened and find a solution. We understand that this can be very frustrating and frustrating. We ask that you be a little patient during this process. We strive to resolve your issue as quickly as possible and provide a fair resolution. We will keep you informed of the progress of the investigation and provide you with updates as they become available. In the event that additional information or documentation is required for the proceedings, we will contact you and request this from you. We want you to know that we appreciate your patience and cooperation in this matter. Your participation will help us effectively solve the problem and achieve the desired result. Thank you for your understanding and cooperation. We hope that together we can solve this problem in your favor. Best wishes, CasinosInCanada support team

paid 50 USD
our debt 480 USD
#798

OK, Im waiting….

#801

Still no answer??

#803

Good afternoon We have conducted a detailed investigation of your issue and have cooperated with PinoCasino Casino in this matter. Unfortunately, we have found that your account has violated the rules of the casino, and as a result, it will be blocked. However, the good news is that after our discussions with PinoCasino, a compromise was reached. Your last deposit will be returned to you. The casino will contact you to discuss the possibilities of paying out this amount. We understand that this may be bad news for you, but we appreciate your understanding and cooperation. If you have any further questions or require further information, please contact us and we will be happy to assist you. Thank you for your patience and cooperation while resolving this issue. Best wishes, CasinosInCanada support team

paid 50 USD
our debt 480 USD
#815

What the hell is this?! Why the hell would my account be banned?! I didn't break any rules! I played honestly on your damn site and spent my money, and now you just refuse me access to my account! What rules do you think I broke? Everything was fine with me and I always followed the rules of the casino. I have spent a lot of time and effort on this site and now you are saying that my account will be banned?! I don't agree with this one bit! What kind of compromise did you reach? Will part of my deposits be returned to me? This is unacceptable! I want ALL my money back that I spent on the damn site! I won't settle for some meager deposit refund because I own more than you offer! You must explain to me what specific rules I violated and why you made such a decision. I demand a full explanation of the situation and an immediate solution to this problem. I'm not leaving until I get what I'm supposed to! So what now? I am waiting for your answers and I demand a fair decision. Don't ignore me and act now! Looking forward to your reply!

#820

Hello, We fully understand your dissatisfaction and share your concern. After conducting a more detailed investigation of your issue, we have discovered that you have a second PinoCasino account created through a referral link. Despite the fact that it is explicitly stated both in our rules and in the rules of the PinoCasino casino , the creation of multiple accounts is prohibited. We also noticed that all your deposits were spent playing at PinoCasino and did not bring you any winnings. However, we want to reassure you that the last deposit will be returned in full, as we promised earlier. The casino will contact you to clarify the possibilities of paying this amount via e-mail. We recommend following the rules and restrictions set by both our service and the PinoCasino casino in order to avoid similar problems in the future. If you have any further questions or need more information, please contact us. We are ready to help you in any matter. Sincerely, CasinosInCanada support team

paid 50 USD
our debt 480 USD
#824

Damn, I didn't know you couldn't have multiple accounts! In addition, I stopped going into that one after I registered through you ... I apologize for my rudeness and disappointment in previous posts. I didn't want to cause negative emotions. Although I'm frustrated and was waiting for a different solution to the problem, but thanks for the answers. And thanks that the last deposit will be returned in full, the casinos have already written to me.

#826

Hello Deborah! We appreciate your understanding. We are glad that we were able to clarify this situation and return the last deposit to you in full. If you have any questions or need further assistance in the future, feel free to contact us. We are always ready to help. We wish you good luck in your future games and hope that such situations will not happen again. Sincerely, CasinosInCanada support team

paid 50 USD
our debt 480 USD

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